Summary
Overview
Work History
Education
Skills
References
Timeline
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Kristen (Kris) V Santana

Summary

Upbeat and friendly, I am quite successful at managing multiple priorities with maintaining focus and with a positive attitude in stressful situations and high-volume environments. Able to anticipate customer needs to facilitate enjoyable dining and bar experiences. Willingness to take on added responsibilities to meet team goals with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Bartender

ABAY’S ALI’I
10.2023 - 01.2024

Server

LAVA LAVA BEACH CLUB
07.2018 - 06.2022
  • Boosted overall sales by confidently recommending daily specials and upselling
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations

Server

HILO BAY CAFE
07.2015 - 07.2018
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu and specials

Server, Bar

Lucy’s Taqueria
11.2014 - 07.2015
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Server

KANPAI SUSHI
02.2014 - 11.2014
  • Hit sale goals for different specials and developed personal micro-marketing strategies in order to increase average order value and create a large regular customer base
  • Hit record number sales at a five-star Japanese restaurant

Server

CARINI’S LACONCA D’ ORO
05.2013 - 01.2014


  • Delivered excellent service with a focus on flawless timely execution and unparalleled customer service in a five-star Silician fine dining establishment

Education

University of Hawaii At Hilo
Hilo, HI

Florida Agricultural And Mechanical University
Tallahassee, FL

Skills

  • Extensive Food and Beverage Knowledge
  • Daily Specials Memorization
  • High-Volume Dining While Still Anticipating Guest Needs

References

  • Christianne Welch-Price: Abay’s Ali’i (808) 430-5669
  • Catrina Cole-Buswell: Abay’s Ali’i (808) 785-9735
  • Drew Watson: Lava Lava (303) 717-6854
  • Malia: Lava Lava (808) 990-6947
  • Noe Martin: Hilo Bay Cafe (808) 937-3112


Timeline

Bartender

ABAY’S ALI’I
10.2023 - 01.2024

Server

LAVA LAVA BEACH CLUB
07.2018 - 06.2022

Server

HILO BAY CAFE
07.2015 - 07.2018

Server, Bar

Lucy’s Taqueria
11.2014 - 07.2015

Server

KANPAI SUSHI
02.2014 - 11.2014

Server

CARINI’S LACONCA D’ ORO
05.2013 - 01.2014

University of Hawaii At Hilo

Florida Agricultural And Mechanical University

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Kristen (Kris) V Santana