Kristhian Arciniegas
Orlando,FL
Summary
Adept at enhancing guest experiences, I excelled as a Front Desk Agent at Stayable Suites Kissimme East, where I skillfully resolved issues, ensuring repeat business. Fluent in English and Spanish, my problem-solving prowess and exceptional customer service significantly contributed to positive guest feedback. My approach consistently fosters an environment of excellence and satisfaction.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Stayable Suites Kissimme East
2295 E Irlo Bronson Memorial Hwy, Kissimmee, Fl
10.2023 - 08.2024
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Front Desk Agent
Greenpoint Hotel
5245 W Irlo Bronson Memorial Hwy, Kissimmee, Fl
10.2022 - 10.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Cashier
Herly
7061 Grand National Dr, Orlando, FL 32819
06.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
U.E.P.I "Moral Y Luces"
Maracay, Aragua, Venezuela07.2021
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Bilingual : English & Spanish
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Agent
Stayable Suites Kissimme East
10.2023 - 08.2024
Front Desk Agent
Greenpoint Hotel
10.2022 - 10.2023
Cashier
Herly
06.2021 - 06.2022
U.E.P.I "Moral Y Luces"