Kristi Abbott
Davenport
Summary
I currently have over 28 years of experience in the mental health billing field. I have knowledge in insurance claims, both electronic and paper, patient billing, pre-collections, HIPAA and various other billing duties.
Professional with strong expertise in medical billing, bringing reliable and adaptable approach to navigating evolving needs. Proven track record in team collaboration and achieving results through effective communication and problem-solving. Skilled in coding, claims processing, and patient account management, with keen eye for accuracy and compliance. Known for dependability and focus on efficiency, ready to contribute to streamlined billing operations.
Overview
28
28
years of professional experience
Work History
Medical Biller/owner
K Abbott Billing Services
Davenport, WA
01.2000 - Current
- I have had my own billing service for over 26 years. I currently provide billing services for several mental health clients. These services include: insurance billing, patient billing, pre-collections and insurance follow-up.
- Managed billing processes to ensure accurate submission of claims and timely payments.
- Oversaw accounts receivable, resolving discrepancies and minimizing outstanding balances.
- Implemented process improvements to enhance billing efficiency and accuracy.
- Analyzed claim denials to identify trends and develop corrective action plans.
- Collaborated with healthcare providers to ensure proper coding and documentation for reimbursement.
- Led initiatives to streamline workflows, resulting in improved turnaround times for claims processing.
- Maintained up-to-date knowledge of insurance policies, regulations, and industry standards for optimal compliance.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
- Liaised between patients, insurance companies, and billing office.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Delivered timely and accurate charge submissions.
- Acted as liaison between healthcare providers and insurance companies; resolved disputes quickly while maintaining positive relationships.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Resolved discrepancies in accounts receivable reports, contributing to improved cash flow management.
- Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Reviewed outstanding balances owed by patients; initiated collection actions if necessary resulting in improved account recovery efforts.
Office Manager/Biller
Mary F. Miller, Ph.D.
Spokane, WA
05.1998 - 01.2024
- I worked on and off for Dr. Miller in many capacities for many years. My duties have included or include: greeting patients, scheduling patients, insurance billing, patient billing, reconciling bank statements, receiving money, AR/AP, payroll, answering phones, customer service, ordering, and various other office duties.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Managed daily office operations, ensuring efficient workflow and resource allocation.
Front Office Receptionist
Hernas Dental
Davenport, WA
01.2004 - 08.2008
- My duties included: greeting patients, scheduling patients, insurance billing, patient billing, receiving money, answering phones, customer service, ordering, and various other duties.
Education
Associate of Arts -
Seattle Central Community College
Seattle, WASkills
- I have a strong work ethic I take great pride in making sure each and every claim is paid
- Insurance follow-up
- Patient billing
- Organized
- Professional
- Insurance claims
- Medical billing
- Electronic claims
- Insurance billing
- HIPAA compliance
- Insurance verification
- Customer service
- Billing and collection procedures
- CPT knowledge
- Accounts receivable
- Insurance claims processing
- Claim submission
- Medicare and medicaid process
- Data entry
- Denial management
- CMS-1500 billing forms
- Payment posting
- ICD-10 proficiency
- Electronic health record software
- Patient account analysis
- Claims review
- Multitasking and organization
- Account reconciliation
- Data analysis
- Accounts receivable management
Timeline
Front Office Receptionist
Hernas Dental
01.2004 - 08.2008
Medical Biller/owner
K Abbott Billing Services
01.2000 - Current
Office Manager/Biller
Mary F. Miller, Ph.D.
05.1998 - 01.2024
Associate of Arts -
Seattle Central Community College