Kristi Amatuzio
Customer Success Operations
Saline
Summary
Dedicated professional with proven track record in customer success. Skilled in client relationship management, problem-solving, and driving customer satisfaction. Strong focus on team collaboration and delivering impactful results. Adaptable, reliable, and skilled in communication and conflict resolution.
Overview
17
17
years of professional experience
Work History
Manager of National Partnerships
TRAILS
02.2022 - 01.2026
- Initiate and establish relationships and partnerships with schools and school districts interested in TRAILS
- Manage TRAILS implementation initiatives in Denver and Massachusetts partner schools and districts
- Developed project management tracking systems for other teams within TRAILS including our implementation team and our hiring and onboarding team.
- Leveraged Salesforce and Airtable for data-driven decision-making and utilize Asana and Monday.com to lead cross-functional project coordination
- Developed and implemented custom project management tracking systems for hiring, onboarding, and implementation teams, significantly streamlining cross-departmental workflows.
- Coordinated a school-wide Social and Emotional Learning Curriculum implementation
- Coordinate professional development opportunities for school staff to equip them with school mental health training, tools and resources
- Developed quarterly recruitment sprints identifying key issues, approaches and performance metrics.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions
- Collaborated with cross-functional teams such as product development, marketing, finance, IT support services ensuring a successful customer experience
Executive Operations Director
The Barre Code
01.2015 - 01.2019
- Managed operations and business for corporate headquarter locations
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
- Increased revenue generation through targeted sales strategies, market research, and competitive analysis.
- Developed online staff training courses adapted from in person staff training courses
- Analyzed and developed strategies to increase KPIs on a comprehensive level
- Established local partnerships to drive new initiatives for new clients/brand awareness
- Managed end-to-end supply chain operations, ensuring optimal inventory levels and timely order fulfillment.
- Oversaw the successful implementation of new technology platforms to increase productivity and streamline workflows.
- Provided critical support to executive leadership during periods of organizational growth and restructuring.
- Oversaw staff and sub-contractor performance review assessments.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Directed end-to-end studio renovations and contractor relations while maintaining full business operations and ensuring all quality, budget, and timeline standards were met
Senior Manager of Program Development and Evaluation
Girls in the Game
01.2009 - 01.2015
- Managed after school programming year-round, running in 40 schools in Chicago, IL and satellite programs in Baltimore, MD and Bloomington, IL
- Developed evidence-based health education and leadership development curriculum
- Developed and facilitated a “train-the-trainer” program and certified over 100 youth service providers to lead the program and curriculum
- Crafted and facilitated professional development workshops on youth program design
- Cultivated relationships with donors and key stakeholders
- Lead the program outcome evaluation plan designed using SMART objectives, logic models, and health behavior theories in collaboration with Loyola University
- Managed and supervised a team of 20 staff including full-time, part-time and interns
- Organized the “Stand Up for Girls” Annual Conference for three consecutive years, bringing in highly regarded keynote speakers and hosting over 100 attendees
- Developed and maintained the annual program budget for the after-school program
- Organized health focused community outreach events that host up to 300 girls and their families in underserved communities
- Presented research and best practices at national, regional and local conferences
- Internationally represented Girls in the Game in Russia to share best practices in youth development and program design
- Youth Health Education Program
Education
MS - Applied Health Science: School and College Health Education
Indiana University
Bloomington, IN01-2009
BS - Elementary Education
Indiana University
Bloomington, IN01-2007
Skills
- Business development
- Establishing relationships
- Project management
- Customer service
- Establishing standard operating procedures
- Public speaking
- Team leadership
- Staff training and development
Timeline
Manager of National Partnerships
TRAILS
02.2022 - 01.2026
Executive Operations Director
The Barre Code
01.2015 - 01.2019
Senior Manager of Program Development and Evaluation
Girls in the Game
01.2009 - 01.2015
BS - Elementary Education
Indiana University
MS - Applied Health Science: School and College Health Education
Indiana University