Summary
Overview
Work History
Education
Skills
Timeline
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KRISTI ARNETT

West Covina,CA

Summary

Results-driven marketing and business leader born to build strategic, successful campaigns to drive profits, increase market share and cement industry dominance for high profile business customers. Focused, performance-minded manager with proven skills in project management, including hiring, training, supervising and team building. Experience with non-profit organizations. Ready to offer 20 years of experience to new role dedicated to achieving exceptional results on tight timetables.

Overview

26
26
years of professional experience

Work History

Courier/Trainer

Courier X
10.2020 - Current
  • Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
  • Followed safety protocols when loading, unloading, driving, and delivering items.
  • Responded quickly to emergency situations requiring immediate action.
  • Communicated with dispatchers, management and colleagues to form lasting partnerships.
  • Reported issues to supervisors resulting in increased customer satisfaction.
  • Quickly responded to customer inquiries to improve business relationships.
  • Scanned inbound and outbound packages to sort for destination.
  • Used GPS navigation to plan routes and rerouted for unexpected delays.
  • Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
  • Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
  • Communicated customer complaints, requests and feedback to company management.

Customer Service REP

Applebee's
01.2018 - 01.2022
  • Ranked #1 in attentiveness contest for all 4 quarters in 2019
  • Handle customer complaints, achieving a successful 100% satisfaction rate
  • Strong customer skills resulting in repeat business
  • Engagement by building collaborative relationships with all team members
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Community Business Development Manager

Smart & Final - District 12
01.2007 - 01.2018
  • Over saw and responsible for business and community development for over 22 stores in the South Bay
  • Acquired over 2,000 new business accounts within a 4 month period
  • Achieved overall growth in business sales and outside marketing 85% growth within 6 months of existing stores
  • Hosted community events, 24 per year for two years
  • Trained & developed new employees
  • Held the #1 Delivery Store overall
  • Developed new store teams throughout California regions, successfully assisted in opening 24 new stores
  • Exceeded targeted goals on 4 business preview days at 4 regional stores.
  • Set up and activated customer accounts.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Identified needs of customers promptly and efficiently.
  • Developed, implemented and evaluated fundraising campaigns for several non-profit organizations.
  • Developed detailed event plans, timelines and budgets to ensure successful execution of events.

Property Manager

J&M Realty
01.1998 - 01.2006
  • Maintained 98% occupancy year over year
  • Increased occupancy from 76 percent to 98 percent within the first 6 months of employment
  • Received national award in the National Property Association as the Property of the year within 2 years of employment
  • Retained long-term residents due to the overall professional care and maintenance of the property
  • Nominated as property manager of the year in the same year the company won property of the year
  • Hosted resident engagement programs throughout the year, including BBQ day, pool parties, and neighbor watch
  • Created marketing collaterals for Apartment Guide and For Rent magazine
  • Maintained outstanding vendor relationships, contributing to quick turnover and maintenance requests.
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.

Education

Some College (No Degree) -

Fullerton College
Fullerton, CA

Skills

  • Customer Engagement
  • Client Needs Assessment
  • Relationship Building
  • Strategic Planning
  • Recruitment And Hiring
  • Campaign Management
  • Market Planning And Execution
  • Corporate Communications
  • Critical Thinking
  • Customer Complaint Resolution
  • Active Listening
  • Training And Coaching
  • Strategic Thinking
  • Time Management
  • Continuous Improvement
  • Client Relations And Retention
  • Focused On Customer Satisfaction
  • Teamwork and Collaboration
  • Calm Under Pressure
  • Organizational Skills
  • Problem Resolution

Timeline

Courier/Trainer

Courier X
10.2020 - Current

Customer Service REP

Applebee's
01.2018 - 01.2022

Community Business Development Manager

Smart & Final - District 12
01.2007 - 01.2018

Property Manager

J&M Realty
01.1998 - 01.2006

Some College (No Degree) -

Fullerton College

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KRISTI ARNETT