Summary
Overview
Work History
Education
Skills
References
Affiliations
Accomplishments
References
Timeline
Generic

Deborah Riley

Conway,AR

Summary

Adept at managing and training teams for optimal performance, I spearheaded a training manual creation at Stetson Courier, enhancing new hire onboarding efficiency. Skilled in communication and HIPAA-compliant delivery practices, my background with Allcare Pharmacy showcases my ability to resolve insurance rejections, ensuring patient care continuity.

Overview

9
9
years of professional experience

Work History

Courier/Trainer

Stetson Courier
08.2019 - Current
  • I deliver medical supplies for local pharmacy
  • The routes are set and must be done in order, the paperwork must be correctly filled out, shared with route stops and returned to pharmacy as appropriate
  • Containers should be returned to pharmacy and placed in designated areas at end of each route
  • As a trainer, I show new hires the correct procedures and provide with needed information to aid them in a job well done
  • I created a manual for the new hires to aid in job training

Rejections Specialist

Allcare Pharmacy
Arkadelphia, AR
08.2016 - 07.2019
  • I would research why medications were rejected by insurance companies and find a resolution to ensure that patients received what they needed
  • I worked with pharmacists to resolve the issue and find alternative medications if needed
  • I would inform nurses if prior authorizations were needed and advised what forms were necessary if information was available

Administrative Assistant

Farmers Insurance Agency
Crossett, AR
05.2016 - 08.2016
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Directed customer inquiries to appropriate department personnel.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Scheduled appointments between clients and customers and internal staff members.

Cashier

Walmart
Crossett, AR
05.2016 - 06.2016
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Built and maintained productive relationships with employees.
  • Followed company security procedures for handling large sums of money.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Collected payments and provided accurate change.
  • Discounted purchases by scanning and redeeming coupons.

Education

High school diploma - High school diploma

Crossett sr. High SCHOOL
Crossett
01.1989

Skills

  • Management
  • Sales
  • Communication
  • Traffic safety
  • Delivery and pickup
  • Coordinating efficient routes
  • Business processes and procedures
  • Delivering time-sensitive specimens
  • Dispatch
  • Excellent driving skills
  • Attention to confidentiality
  • Licensed driver in Arkansas
  • Weather preparedness
  • HIPAA compliance
  • Clean driving record

References

  • Tiffany Helmer, Stetson Courier, (941)387-9111, tiffany@stetsoncourierinc.com
  • Larissa Glissom, Allcare Pharmacy, 521 Main St., Arkadelphia, AR, 71923, (888)212-6100
  • Geoff Wolfe, Farmers Insurance, 303 West 1st Ave, Crossett, AR, 71635, (870)364-1100

Affiliations

  • I'm an avid reader
  • I learned to crochet
  • I enjoyed being an assembler and putting together furniture and garden equipment.

Accomplishments

  • I created a training guide for my courier job and was made a trainer. I traveled to other areas to train drivers when needed.
  • I was made a trainer when I worked for mortgage services and was voted to be the favorite trainer by my fellow employees.

References

References available upon request.

Timeline

Courier/Trainer

Stetson Courier
08.2019 - Current

Rejections Specialist

Allcare Pharmacy
08.2016 - 07.2019

Administrative Assistant

Farmers Insurance Agency
05.2016 - 08.2016

Cashier

Walmart
05.2016 - 06.2016

High school diploma - High school diploma

Crossett sr. High SCHOOL

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Deborah Riley