Kristi Austin
Dell Rapids,SD
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
23
23
years of professional experience
Work History
Senior Accountant
Vervent Card
01.2003 - Current
- Streamline workflows through constructive input
- Develop detailed financial records regularly
- Compile monthly general ledger reconciliations
- Review journal entries covering all areas of the company's financials
- Authored and revised procedures regularly
- Conducted secondary-level evaluations of NetSuite submissions
- Process loan payments
- Delivered support for annual audits
- Contributed to special projects
- Collected information and prepared monthly service invoices
- Supported migration of portfolios during TSYS-Fiserv integration
- Authorize wire transfers every day
- Handled several settlement operations
- Record journal entries for multiple accounts
Business Execution Consultant
Wells Fargo Deposit Operations- Estate Care Center
01.2018 - 01.2023
- Contributed to various business operations for goal attainment
- Support diverse operations teams
- Collaborated with leaders to drive initiatives
- Facilitated discussions with partners to identify and capture project requirements
- Ensure requirements traceability by developing detailed user stories
- Drafted and revised procedures for process changes in line of business
- Collaborate with Risk/Compliance and Legal teams for regulatory adherence.
- Skilled at leveraging relationships across diverse functional resources
- Developed strong relationships with all levels of management
- Facilitated successful launch of multiple business line projects for deceased processing
- Managed Third-Party Vendor relationships as Engagement Manager
- Served as change ambassador for diverse Liabilities Management teams
- Communicate findings from exception reports related to deceased processing
- Gained extensive experience with agile methodologies
Beneficiary Services Operations Manager 2
Wells Fargo Deposit Product Support Services
01.2013 - 01.2018
- Managed operations for a team of 18 nonexempt employees and external contractors
- Facilitated team performance management and career progression
- Supported diverse projects with specialized business knowledge
- Managed Shared Risk Platform issues and corrective actions
- Work alongside compliance employees in major testing efforts
- Facilitated development and implementation of departmental OLAs
- Engineered workflow optimizations to boost efficiencies
- Prepared detailed forecasting reports for executive review
Document Management Operations Manager 1
Wells Fargo
01.2012 - 01.2013
- Managed daily tasks for a team of nonexempt staff
- Motivated team to meet departmental goals by fostering collaboration
- Identified efficiency gaps in existing processes and proposed enhancements
- Led meetings focused on sharing new procedure implementations
- Sustained high levels of team member enthusiasm
- Conducted and communicated performance evaluations effectively
- Created and communicated forecasting insights to leadership on a monthly basis
Document Management Work Director II
Wells Fargo
01.2009 - 01.2012
- Managed task flows to comply with daily SLA targets
- Coordinated hiring and onboarding processes for more than 80 contractors during the Wachovia SQN conversion
- Coordinated with external vendors to fulfill contractor necessities
- Ensured team was informed of all process modifications promptly
- Identified root causes of escalations, ensuring effective resolution
- Generated forecasting inputs to support strategic planning
Operations Support-Account Maintenance Work Director II
Wells Fargo Financial Cards (Credit Cards)
01.2008 - 01.2009
- Engaged in project initiatives for TSYS to Fiserv system conversion
- Acted as interim manager for Account Maintenance team during managerial transition
- Leveraged independent thought processes to develop comprehensive business review reports
- Managed annual certification reviews for departmental procedures
- Regularly performed evaluations on team output to maintain high quality
Accounting Specialist Lead Position
Wells Fargo Financial Cards (Credit Cards)
01.2005 - 01.2008
- Collaborated with analytics and tech support teams to enhance efficiency
- Facilitated training sessions for staff focused on FDR payments
- Collaborated on the submission process for best practices
- Collaborated with Reconcilement team upon detecting unusual customer activities
- Managed ACH transmissions
- Conducted payment research
- Facilitating smooth adaptation to changes within the team
Remittance/Funding Operations Processor
Wells Fargo Financial Cards (Credit Cards)
01.2003 - 01.2005
- Resolved complex payment issues
- Handled wire transfers, ACH requests, and conducted wire reject investigations
- Exceeded targets for both quality and production metrics
Payments/Accounting
Total Card Inc.
01.2002 - 01.2003
- Contributed to the design of payment systems
- Reconciled daily payments
- Formulated new procedures
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Education
Master in Business Administration - Emphasis in Accounting
National American University
Austin, TX01.2016
Bachelor of Science - Business Administration, Psychology
University of South Dakota
Vermillion, SD01.1996
Associates of Arts - General Studies
Worthington Community College
Worthington, MN01.1993
Skills
- Management Coaching
- Performance Tracking
- Quality Assurance
- Forecasting and Reporting
- Issue Resolution
- Project Implementation
- Process Improvement
- Client Relationships
- Attention to Detail
- Analytical Thinking
- Processes and procedures
Career Qualifications
- Ability to adapt in a continuously evolving environment, quickly implement process changes, and communicate with multiple lines of business
- Effectively communicate with multiple levels of leadership and across multiple sites
- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
- Strong analytical skills with high attention to detail and accuracy
- Initiative to learn new things and work independently
- Proficient in Microsoft Office Suite
- Excellent verbal and written communication skills
- Knowledge and experience in Business systems such as Net Suite, QuickBooks, Transaction Pro, SignNow, HOGAN, CEO, TSYS, Fiserv, SQN, Accurint, DIPR, JIRA, PEGA, Pay by Phones, Teams, Skype, and TRIMS
Leadership Experience
- Meals on Wheels Volunteer, 01/01/03, Present
- Women’s Team Member Network Ally Ambassador/Diversity and Inclusion, 01/01/19, 12/31/23
- Operations Management Development Program (OMDP) graduate, 01/01/14, 12/31/14
- Make a Wish Campaign Section Chair and Campaigner, 01/01/12, 12/31/12
- Sioux Falls Operations Site Diversity Co-Chair, 01/01/11, 12/31/18
- 2nd Quarter Technology and Operations Group Diversity Champion, 01/01/11, 03/31/11
- Leadership Award – Wells Fargo Financial, 01/01/08, 12/31/08
- Leadership Award – Wells Fargo Financial, 01/01/07, 12/31/07
- Junior Achievement Teacher Volunteer, 01/01/05, 12/31/16
- BOLD (Building on Leveraging Diversity) Council, 01/01/07, 12/31/10
- Employee Activity Team Member/Co-Chair/Secretary, 01/01/09, 12/31/15
Accomplishments
2007 Leadership Award – Wells Fargo Financial
2008 Leadership Award – Wells Fargo Financial
2011 2nd Quarter Technology and Operations Group Diversity Champion
2012 Make a Wish Campaign Section Chair
2014 Operations Management Development Program (OMDP) graduate
Affiliations
Meals on Wheels Volunteer
Women’s Team Member Network Ally Ambassador/Diversity and Inclusion
Junior Achievement Teacher Volunteer
BOLD (Building on Leveraging Diversity) Council
Employee Activity Team Member/Co-Chair/Secretary
Timeline
Business Execution Consultant
Wells Fargo Deposit Operations- Estate Care Center
01.2018 - 01.2023
Beneficiary Services Operations Manager 2
Wells Fargo Deposit Product Support Services
01.2013 - 01.2018
Document Management Operations Manager 1
Wells Fargo
01.2012 - 01.2013
Document Management Work Director II
Wells Fargo
01.2009 - 01.2012
Operations Support-Account Maintenance Work Director II
Wells Fargo Financial Cards (Credit Cards)
01.2008 - 01.2009
Accounting Specialist Lead Position
Wells Fargo Financial Cards (Credit Cards)
01.2005 - 01.2008
Senior Accountant
Vervent Card
01.2003 - Current
Remittance/Funding Operations Processor
Wells Fargo Financial Cards (Credit Cards)
01.2003 - 01.2005
Payments/Accounting
Total Card Inc.
01.2002 - 01.2003
Master in Business Administration - Emphasis in Accounting
National American University
Bachelor of Science - Business Administration, Psychology
University of South Dakota
Associates of Arts - General Studies
Worthington Community College
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