Kristi Bedard
Saint Petersburg,FL
Summary
Experienced professional with strong leadership abilities and exceptional customer service skills. Seeking a position in leadership to further develop my knowledge and contribute to the success of the organization. Eager to take on diverse insurance tasks and pursue opportunities for growth.
Overview
8
8
years of professional experience
Work History
Endorsements Specialist
Progressive
Saint Petersburg, FL
08.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Increased efficiency by automating routine tasks with software solutions.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Multi-Product Agent- MPX
Progressive
Saint Petersburg
12.2021 - Current
- Answer calls and assist customers with all policy needs for home, flood, and umbrella
- This includes taking a payment, updating a mortgage, performing a policy review and assisting in cancelations and reinstatements
- Build customer relationships
- Seek and Accept performance feedback
- Approach changes with a positive mindset.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Customer Service Representative
01.2019 - 12.2021
- Answer phone calls for the service needs of policy owners, agents and mortgage companies
- Transferring the calls to the correct account coordinator or assisting the insured or mortgage company until task is completed
- I was the primary contact for customers and agents
- I serviced all auto policies and umbrella policies
- I added/ deleted vehicles, canceled policies and update coverages per insureds request
- I responded to all telephone, e-mail and fax requests
- I made all auto cold calls and quote auto policies
- Communicated with co-workers, management and agents in a professional manner
- Responded to voicemails within one hour
- Stayed positive under stressful situations and always make sure the insured is satisfied with the service I provide and earn their trust to keep their business.
Manager -Restaurant
Sonny’s
Pinellas Park, FL
07.2016 - 01.2019
- Hired, trained and coached employees on customer service skills
- Ensure customer satisfaction and food quality to go along with day-to-day operations
- multi-tasked to ensure all areas of restaurant are being run efficiently and safely
- Self-motivated but also able to motivate my whole team
- Customer service and hospitality skills utilized daily
- Address all customer complaints
- Promptly resolve complicated customer issues, complaints and challenges all that end with customer satisfaction
- Created schedules for the employees
- Created a trusting environment for employees.
- Completed employee evaluations, coaching, and also terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Education
Bachelor Of Applied Arts - Human Resources Management
Saint Leo University
05.2024
Associate Of Applied Arts -
Saint Petersburg College
Saint Petersburg, Fl08.2019
North East High School
01.2009
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
Additionalreferences
More references available upon request.
References
- Leann Harris, (727)831.9617
- Crystal Daniels, (727) 320.7266
- Brittani Chavez, (727) 906- 2205
Timeline
Endorsements Specialist
Progressive
08.2023 - Current
Multi-Product Agent- MPX
Progressive
12.2021 - Current
Customer Service Representative
01.2019 - 12.2021
Manager -Restaurant
Sonny’s
07.2016 - 01.2019
Bachelor Of Applied Arts - Human Resources Management
Saint Leo University
Associate Of Applied Arts -
Saint Petersburg College
North East High School