Kristi Black
Raleigh,NC
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
20
20
years of professional experience
Work History
Chicken Kitchen Lead
Lowe’s Food
11.2022 - 01.2024
- Supervised team, ordered supplies, checked dates and pulled shrink, prepared food
Store Associate
Pet Sense
02.2022 - 11.2022
- Cashier, stocked product, customer service
Customer Service Representative
The Results Cx
01.2022 - 06.2022
- Took calls from customers and helped them with orders, took payments and returns from the customers
Janitor
Community Action Organization
08.2018 - 12.2021
- Cleaned and maintained the upkeep of the apartment building, cleaned up empty apartments
Home Health Aid
A&L Home Health Care
02.2017 - 09.2021
- Took care of clients, bathed and fed clients
Customer Service Representative
GC Services
02.2004 - 04.2010
- Took calls from customers and set up payment arrangements, managed the return mail department
Education
High School Diploma -
Dublin High School
Dublin, CA01.1990
Skills
- Management
- Problem solving
- Communication
- Leadership
- Home Care
- Customer Service
- Cold Calling
- Data Entry
- Patient Care
- CPR Certified
- Inbound and Outbound Calling
- Call Management
- Product Knowledge
- Complaint Resolution
- Account Updating
- Paperwork Processing
- Data Collection
- Credit Card Payment Processing
- Filing
- Complaint Handling
- Problem Resolution
- Product Promotion
- De-Escalation Techniques
- Dispute Resolution
- Documentation
- Follow-Up Skills
- Order Fulfillment
- Customer Relationship Management (CRM)
- Multi-Task Management
- Order Processing
References
References available upon request.
Timeline
Chicken Kitchen Lead
Lowe’s Food
11.2022 - 01.2024
Store Associate
Pet Sense
02.2022 - 11.2022
Customer Service Representative
The Results Cx
01.2022 - 06.2022
Janitor
Community Action Organization
08.2018 - 12.2021
Home Health Aid
A&L Home Health Care
02.2017 - 09.2021
Customer Service Representative
GC Services
02.2004 - 04.2010
High School Diploma -
Dublin High School
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