Kristi Bragg

● Monitor student athlete eligibility for NCAA compliance

● Maintain Google Docs for NCAA compliance

● Distribute transcripts to Athletics Compliance Office at the end of term

● Collect data from Admissions for transfer credit articulation that needs to be updated

● Set up schools when necessary, update grading tables in Banner as needed,

● Assist students with registration questions and concerns, direct students to their WINGS account or MyGeorgiaSouthern account. ● Process reinstatements, AHC’s (academic history corrections) and withdrawals.

• Scanned paper records to transfer to digital filing systems.

● Update grades when instructors/professors submit Grade Changes.

● Clean up various Business Objects reports.

● Assist with graduation ceremonies.

● Work with MoJo Ticketing

● Work with Service Now Ticketing System

• Improved customer service response times by efficiently locating and providing requested documentation when needed.
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● Casual Labor: Human Resources; Filed employment documents, OnBoard Training

• Managed front desk operations to ensure efficient visitor check-in and appointment scheduling.
• Directed incoming calls and routed them to appropriate departments for prompt resolution.
• Maintained accurate records of client interactions and appointments using office management software.
• Filed insurance claims under UB04
• Data entry, updated patient medical information as well as personal information, entered remits and payments into the computer system.

• Processed and submitted commercial insurance claims efficiently to ensure timely reimbursement.
• Reviewed patient accounts for accuracy, resolving discrepancies with insurance providers.
• Maintained updated knowledge of commercial insurance policies and billing regulations.
• Collaborated with healthcare providers to gather necessary documentation for claims processing.
• Established monthly payment plans with patients and reviewed credit balance reports.
• Back up cashier