Kristi Calkins
Bel Aire,Kansas
Summary
Accomplished, motivated Sales Professional with extensive flooring experience and solid sales history. Determined to grow and excel in the flooring business through passion, leadership and customer service. Proven track record of building customer relationships and successfully landing accounts. Committed to excelling in performance goals and building strong relationships within industry.
Overview
13
13
years of professional experience
Work History
Store Manager
The Floor Project
09.2023 - Current
- Cultivated long-lasting customer relationships through personalized service and follow-up communication driving repeat business.
- Implemented new promotional campaigns to drive foot traffic and improve overall revenue growth.
- Established strong relationships with vendors to negotiate better pricing and secure exclusive products for the store.
- Analyzed sales data regularly to identify trends and adjust strategies as needed to capitalize on opportunities or address challenges.
- Spearheaded employee coaching initiatives focusing on upselling techniques and product knowledge enhancement for improved performance metrics.
- Assisted customers in making informed purchasing decisions by providing tailored recommendations based on their needs and preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Mentored team members to enhance professional development and accountability in workplace.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted store sales by implementing effective merchandising strategies and eye-catching displays.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Boosted customer satisfaction levels through attentive service, timely resolution of issues, and personalized recommendations.
- Developed a high-performing sales team by providing ongoing coaching, setting clear expectations, and fostering a positive work environment.
- Oversaw all aspects of store financials including budgeting, forecasting, P&L analysis, and expense control to meet or exceed revenue goals.
- Enhanced the in-store experience for customers by offering engaging events, workshops, and loyalty programs tailored to their trade profession.
- Coordinated with other store managers within the retail chain to share best practices, problem-solve challenges, and contribute to overall company success.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Sales Representative Assistant Manager
The Floor Project
12.2016 - Current
- Assist in managing store operations
- Train and develop new sales personnel, with selling techniques, company procedures and product knowledge
- Gain relationships with contractors for future business
- Meet or exceed sales goals
- Submitting detailed proposals and quotes to customers
- Resolve customer issues
- Follow up with customers to complete the sales process
- Maintain product knowledge
- Establish, develop and maintain positive business and customer relations.
- Boosted sales performance by developing and implementing effective sales strategies.
- Enhanced customer satisfaction with personalized service and prompt resolution of issues.
- Contributed to team success by consistently achieving and surpassing individual sales targets.
- Generated increased revenue through upselling, cross-selling, and recommending appropriate products to customers.
- Ensured high levels of customer retention by building strong relationships and providing exceptional support.
- Assisted in creating compelling sales presentations for prospective clients, resulting in new business opportunities.
- Trained new hires on company policies, product offerings, and best practices in sales techniques, ensuring their preparedness for the role.
- Managed and developed sales team.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built strong client relationships through consistent communication and effective problem solving.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Generated new leads through networking and attending industry events.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Assistant Golf Professional
Auburn Hills Golf Course
04.2014 - 12.2016
- Assist in managing clubhouse operations
- Enforce rules and regulations of the golf course
- Coordinate tournaments and outside events
- Organize and promote golf leagues
- Plan and implement golfer development programs
- Train and supervise clubhouse staff
- Provide exceptional customer service
- Teach and grow the game of golf
- Budgeting of payroll and equipment supplies
- Handle inventory and merchandising of the golf shop
- Planning of weddings and outside events for business growth.
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Boosted tournament participation with proactive promotion, registration, and organization efforts.
- Developed instructional programs for players at all skill levels, resulting in increased lesson bookings and client retention rates.
- Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
- Coordinated junior golf programs to promote interest in the sport among younger generations.
- Increased revenue through targeted marketing strategies aimed at attracting corporate events and outings.
- Maintained up-to-date knowledge of industry trends through continuous professional development opportunities such as conferences or workshops.
- Assisted in developing pricing strategies for merchandise that resulted in higher profit margins while remaining competitive within the market.
- Cultivated a welcoming atmosphere by organizing social events and fostering positive relationships among members.
Assistant Golf Professional
L.W. Clapp Golf Course
05.2011 - 04.2014
- Assist in managing clubhouse operations
- Enforce rules and regulations of the golf course
- Coordinate tournaments and outside events
- Organize and promote golf leagues
- Plan and implement golfer development programs
- Train and supervise clubhouse staff
- Provide exceptional customer service
- Teach and grow the game of golf
- Oversee daily cash count on point of sale system and manage tee sheet
- Instruct individual lessons and or clinics.
- Collaborated with head golf professional on budget planning and financial reporting for optimal resource allocation.
- Coordinated junior golf programs to promote interest in the sport among younger generations.
Education
Professional Golf Management -
Professional Golf Management Program Apprentice
01.2016
Psychology -
Butler Community College
01.2010
Professional Golf Management -
Ferris State University
Big Rapids, Michigan01.2009
Grayling High School
Grayling, Michigan01.2008
Skills
- Sales Professional
- Extensive Product Knowledge
- Self-Motivated/Goal-Oriented
- Driven Work Ethic
- Teamwork and Collaboration
- Time Management and Organizational
- Teaching in group or individual settings
- Strategic Planning and Implementation
- Negotiating
- Problem-Solving aptitude
- Strong Communication and Interpersonal Skills
- New Business Development
- Account/ Performance Management
- Customer Rapport and Relationship Building
- Resolution-Oriented
- Prospecting/Networking Skills
Accomplishments
- Written 8 million in sales within 7 years
- Exceeded monthly store sales goals
- Exceeded individual goals multiple years
- Top salesperson in inventory sales throughout entire company 5 years in a row
Other Experience
- Lead Director at Teach Grow Achieve Golf
- Lead Associate of Golf Department at Sports Authority (Drive Sales and Merchandise)
Timeline
Store Manager
The Floor Project
09.2023 - Current
Sales Representative Assistant Manager
The Floor Project
12.2016 - Current
Assistant Golf Professional
Auburn Hills Golf Course
04.2014 - 12.2016
Assistant Golf Professional
L.W. Clapp Golf Course
05.2011 - 04.2014
Professional Golf Management -
Professional Golf Management Program Apprentice
Psychology -
Butler Community College
Professional Golf Management -
Ferris State University
Grayling High School
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