Kristi C. Cook
Denham Springs,LA
Summary
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service – Corporate Infrastructure Team Lead
H&E Equipment Services
07.2014 - Current
- Reports directly to Branch Services Manager
- Responsible for technical support of all computer systems, proprietary software and programs for over 60 Branches throughout the United States
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Respond to queries either via email or phone
- Created training manuals and updated processes and procedures
- Responsible for maintaining the company intranet site through Sharepoint
- Provides coverage for technical support team for hours of operations and on call for after hours coverage
- Contact point for any questions or issues from other team members as well as other teams
- Responsible for equipment purchasing including peripherals for new hires, new branches, acquisitions and refreshes.
- Part of acquisition team to ensure smooth transition
Application Support Specialist
H&E Equipment Services
05.2012 - 07.2014
- Reported directly to VP of Information Technology
- Responsible for testing and creating test scripts for projects and changing made to the system
- Provided support for applications used in our day to day business
Business Operations Specialist
Your Other Warehouse (Home Depot)
08.1999 - 05.2012
- Reported directly to Director of Business Operations
- Developed and tested upgrade for Mincron ERP system
- Performed impact analysis for all potential issues for prioritization
- Point of contact for all end users
- Created test scripts for uses cases needed for upgrade implementation
- Provided customer support and key account management for several E-Commerce accounts including Amazon, E-Faucets, Wayfair and Home improvement retailers
Education
Associate Degree - Computer Information Systems
01.1992
Skills
- Trend tracking
- Performance monitoring
- Work assignment delegation
- Production monitoring
- Employee training
- Talent acquisition
- Task delegation
- Coaching and mentoring
- Attention to detail
- Process improvement
- Quality control
- Deadline management
- Relationship building
- Employee evaluation
- Complaint resolution
- Conflict resolution
- Employee engagement
Certification
Dell tech Direct certified technician
Timeline
Customer Service – Corporate Infrastructure Team Lead - H&E Equipment Services
07.2014 - Current
Application Support Specialist - H&E Equipment Services
05.2012 - 07.2014
Business Operations Specialist - Your Other Warehouse (Home Depot)
08.1999 - 05.2012
Dell tech Direct certified technician
Baton Rouge School of Computers - Associate Degree, Computer Information Systems
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