Summary
Overview
Work History
Education
Skills
Additional Information
Activities
References
Timeline
Generic

Kristi Ceasar

Minden,LA

Summary

Looking for a Great Office to work for and show Dedication and Hard Work. Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in this industry. Hardworking, disciplined and reliable employee.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

27
27
years of professional experience

Work History

Customer Service Coordinator

Alsco Inc
06.2013 - 02.2024
  • Answering all Incoming Calls. (Over 30 per day)
  • Helping all Customers with Issues or Concerns & Orders
  • Placed Orders for Linens to be delivered
  • Attended all Weekly Meetings & Recorded all Issues / Concerns
  • Created Forms for Office Use
  • Coordinated all Deliveries of Donations to selected Companies
  • Spoke to Corporate Companies to Resolve Local Issues.

Medical Assistant

Highland Clinic
02.2011 - 04.2013
  • As a Medical Assistant, I would attend to each Patient by Preforming Vital Signs, Reviewing all Complaints / Concerns.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • I would assist Doctor with each Patient o Schedule all CT Scans and MRI's.
  • I was also certified to preform Venipuncture , Flu Shots and all other Injections Requested by Doctor.
  • I also called in all Prescriptions to local Pharmacies.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.

Clinical Nurse

Associates In Medicine
04.2002 - 11.2009
  • Associates In Medicine - April, 2002 - November, 2009 Houston, Texas - Texas Medical Center (Clinical Nurse).
  • Scott Lisse - Internal Medicine Duties: Rooming Patients, Vital Signs, Assist Doctor with In Office procedures, Pre- Certification and Verification, Scheduling all Scans and X -Rays, ICD-9 Coding, CPT Coding, Ordering Supplies for Office.
  • Streamlined workflow processes, improving overall efficiency within the unit.

Clinical Nurse and Administrative Nurse

Dr. Sidney Fishman - ENT
06.1997 - 01.2002
  • Dr. Sidney Fishman - ENT - June 1997 - January, 2002 Los Alamitos, California.
  • Ear, Nose and Throat Doctor (Clinical Nurse and Administrative Nurse) Duties: Allergy Injections, Allergy Skin Testing, Ordering Medical Supplies, Prepared all Antigens, Assisted in Minor Office Procedures, Triage Calls, Scheduled Scans, Insurance Verification and Pre- Certifications, Filed Charts, Scheduled Appointments, and Computer Skills.
  • Streamlined workflow processes, improving overall efficiency within unit.
  • Promoted culture of safety by maintaining strict adherence to infection control protocols and reporting potential hazards.
  • Administered medications and treatments to manage patient's condition.

Education

2 Years of College or a Technical or Vocational School - Medical Assistance , Front and Back Office.

Southeast R O P College
Cerritos, LA

Skills

  • Skills of Communication , Organization and Quick Learning Employee will be an Asset to this Business
  • Customer service excellence
  • Register operations
  • Documentation skills
  • Conflict resolution techniques
  • Customer Relations
  • Workflow Management
  • Schedule Coordination
  • Administrative Support
  • Positive and Constructive Feedback
  • Customer Service
  • Conflict Management

Additional Information

Detailed References

Activities

At my Last Position - I was awarded with the "Best Customer Service" Award for the Month of 03/2022. Also was offered to go to Speak at Our Corporate Office for all Customer Service Coordinators.

References

References Available on Request

Timeline

Customer Service Coordinator

Alsco Inc
06.2013 - 02.2024

Medical Assistant

Highland Clinic
02.2011 - 04.2013

Clinical Nurse

Associates In Medicine
04.2002 - 11.2009

Clinical Nurse and Administrative Nurse

Dr. Sidney Fishman - ENT
06.1997 - 01.2002

2 Years of College or a Technical or Vocational School - Medical Assistance , Front and Back Office.

Southeast R O P College

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Kristi Ceasar