Kristi Chapman
Loan Servicer
Swanton,OH
Summary
Accurate and dedicated Loan Processor evaluates financial documentation and promotes positive client interactions. Works exceptionally well in fast-paced environments driven by tight deadlines. Employs critical eye toward document details and customer information to avoid errors and promote efficiency.
Overview
20
20
years of professional experience
Work History
Loan Processor/Mortgage Closer
First Fed Delta
01.2014 - Current
- Works with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensures accuracy of client information, verifying data collected during the application process and updating records as needed.
- Reviewing loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Assist loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Prepares documents for underwriting by verifying client income, credit reports, and other information.
- Manage multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
Manager
Swan Creek Bridal
06.2010 - 06.2016
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Secretary
Triad Technologies
09.2004 - 01.2009
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
High School Diploma -
Swanton High School
Swanton, OH06.2002
Skills
- Data Entry
- Teamwork and Collaboration
- Information Verification
- Regulatory Compliance
Additional Information
Acquired my Notary for the State of Ohio in April of 2023.
Election Poll worker since 2015
Timeline
Loan Processor/Mortgage Closer
First Fed Delta
01.2014 - Current
Manager
Swan Creek Bridal
06.2010 - 06.2016
Secretary
Triad Technologies
09.2004 - 01.2009
High School Diploma -
Swanton High School
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