LaNeisha Wall
DeSoto,TX
Summary
Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Mortgage Loan Closer
Digital Risk Mortgage Services
Remote
12.2019 - 03.2024
- Coordinated post-closing activities such as disbursement of funds, recording deeds, and delivering final documentation to borrowers.
- Managed a high volume of loans simultaneously, prioritizing tasks efficiently to meet deadlines consistently.
- Communicated closely with inter-company staff members to promote quick and effective loan workflow.
- Streamlined communication between all parties involved in the mortgage process to ensure timely closures.
- Reduced errors in loan documents through meticulous review and verification procedures.
- Assisted clients throughout the entire loan process, ensuring their understanding and comfort at every stage.
- Identified potential roadblocks during the pre-closing phase and resolved issues proactively to avoid delays.
- Safeguarded regulatory compliance by staying current on industry laws, policies, and guidelines.
- Negotiated favorable terms with lenders on behalf of clients, securing lower interest rates or better repayment conditions when possible.
- Evaluated borrower creditworthiness through thorough analysis of financial documents before initiating the closing process.
- Contributed to continuous improvement initiatives within the company by sharing knowledge about emerging trends in mortgage lending regulations or technology advancements.
Mortgage Specialist
Davis Mortgage Group
Houston, TX
08.2016 - 12.2019
- Achieved high customer retention rate through exceptional relationship management and personalized service.
- Enhanced client trust in the organization through transparent communication and consistent delivery on commitments.
- Provided comprehensive financial guidance to clients, recommending suitable mortgage products based on their needs and goals.
- Collaborated with real estate agents to establish referral networks, fostering mutually beneficial partnerships.
- Managed a diverse pipeline of mortgage applications, prioritizing tasks effectively to meet deadlines consistently.
- Successfully closed loans by conducting thorough risk assessments and ensuring compliance with applicable regulations.
- Developed targeted marketing campaigns to attract potential clients, increasing business growth in key demographics.
- Targeted services to senior population by specializing in reverse mortgages loans.
- Mitigated credit risk by conducting thorough due diligence checks on all applicants, safeguarding the organization''s interests.
- Achieved success in closing challenging loan scenarios through creative problem-solving and persistence.
- Monitored portfolio performance and provided clients with periodic updates on loan progress.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Developed and maintained relationships with customers, lenders and other third parties.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Education
Associate Of Business Administration - Accounting And Business Management
Cedar Valley College
Lancaster, TX06.2017
Skills
- Team Collaboration
- Customer Engagement
- Customer Relationship Management
- Complaint Handling
- Client Engagement
- Call center experience
- Customer Retention
- Account Management
- Customer Service
- Active Listening
- Data Entry
Timeline
Mortgage Loan Closer
Digital Risk Mortgage Services
12.2019 - 03.2024
Mortgage Specialist
Davis Mortgage Group
08.2016 - 12.2019
Associate Of Business Administration - Accounting And Business Management
Cedar Valley College