Kristi Copeland
LaBelle,FL
Summary
Dynamic professional with a proven track record at Tartufo Restaurant, excelling in problem-solving and time management. Successfully enhanced customer satisfaction through effective team training and strategic marketing initiatives. Dependable and organized, I consistently improved operational efficiency while fostering strong vendor relationships to optimize product quality and service delivery.
Overview
23
23
years of professional experience
Work History
Caregiver
Horace Martin, Helen May
03.2021 - 08.2025
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Drive to Dr appts.
Assistant General Manager
Tartufo Restaurant/Doc McGhee
05.2016 - 03.2018
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Payroll
Gaming Dealer/Blackjack, Poker
Seminole Casino
11.2008 - 08.2011
- Demonstrated adaptability by quickly learning new games as they were introduced on the casino floor.
- Enhanced customer experience by providing friendly and efficient service during gaming sessions.
- Mastered various table games to provide patrons with diverse options for entertainment and engagement.
- Elevated overall gaming floor performance through effective collaboration with fellow dealers, supervisors, and support staff.
Co-Owner-Manager
Jati-Kayu Exquisite Imports
02.2003 - 12.2006
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Traveled to Bali, Indonesia & retail buyer.
- International Relations/40 ft Containers
- Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
- Networked with other businesses and customers to increase sales opportunities and contacts.
Education
Elite Bartending School
Ft. Myers, FL06-2025
International Food Safety - FSA ServSafe National Restaurant Association
Food Protection Manager Training Certificate/ServSafe Assoc.
Ft Myers, FL11-2024
High School Diploma -
Ft Myers Business Academy
Ft Myers, FL01-1990
Skills
- Problem-solving
- Time management
- Dependable and responsible
- Multitasking and organization
Timeline
Caregiver
Horace Martin, Helen May
03.2021 - 08.2025
Assistant General Manager
Tartufo Restaurant/Doc McGhee
05.2016 - 03.2018
Gaming Dealer/Blackjack, Poker
Seminole Casino
11.2008 - 08.2011
Co-Owner-Manager
Jati-Kayu Exquisite Imports
02.2003 - 12.2006
Elite Bartending School
International Food Safety - FSA ServSafe National Restaurant Association
Food Protection Manager Training Certificate/ServSafe Assoc.
High School Diploma -
Ft Myers Business Academy
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