Kristi Cordero

Oversaw behavioral health activities, including quoting benefits, assisting with authorizations and referrals, and checking claim status.

-Recognized by employer for consistently meeting and exceeding personal/customer service targets, KPIs, and call handling quotas

-Rapidly promoted to leadership role within 1 month of employment

Ensured product visibility and accessibility for customers in grocery store

-Working with face to face and helping other departments

-Cleaning and making sure every department is organized and stocked

-Adhering to safety, quality and production standards

-Lifting and moving products up to 35 lbs

• Developed solutions for complex logistical challenges, improving overall delivery speed.
• Collaborated with cross-functional teams to implement strategic initiatives driving operational excellence.
• Analyzed operational workflows to identify inefficiencies and recommend process enhancements.
• Facilitated training sessions for team members on problem-solving techniques and best practices.

• Crafted signature cocktails and ensured high-quality beverage presentation for diverse clientele.
• Developed seasonal drink menus based on customer feedback and industry trends to increase patron engagement.
• Managed bar inventory, conducted regular stock checks, and minimized waste through efficient ordering practices.
• Trained new bartenders on standard operating procedures and beverage preparation techniques to enhance team performance.
• Implemented effective customer service strategies that improved guest satisfaction and fostered repeat business.
• Resolved customer complaints promptly, leveraging conflict resolution skills to maintain positive dining experiences.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.