Kristi Downs
Cumberland City,TN
Summary
Accomplished Manager at SUBWAY® Restaurants, adept in strategic planning and customer service, significantly improved satisfaction scores by revamping service protocols. Excelled in team leadership and inventory optimization, demonstrating exceptional decision-making and conflict resolution skills. Proven track record in enhancing productivity and fostering positive work environments.
Overview
9
9
years of professional experience
Work History
Manager
SUBWAY®Restaurants
08.1997 - 02.2006
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
Political Science
Austin Peay State University
Clarksville, TNSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Project management
- Performance management
- Conflict resolution
Additional Information
I have been a stay at home mom since 2006, now looking forward to beginning a professional career in today's workforce.
I homeschooled 3 children and prepared them for productive jobs upon graduation of high school and college.
I am currently enrolled with Liberty University working towards my Bachelors in Psychology with the goal of becoming a Licensed Marriage and Family Therapist.
Timeline
Manager
SUBWAY®Restaurants
08.1997 - 02.2006
Political Science
Austin Peay State University
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