Summary
Work History
Education
Skills
Timeline
Generic

Kristi Dunning

Office Manager
Kaysville,UT

Summary

Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills. Strong leader and problem-solver dedicated to promoting organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Work History

Intake Coordinator

Holy Cross - Jordan Valley West
05.2021 - Current
  • Work with Crisis Workers, Emergency Room personnel, and Behavior Health Units clinical nurses teams to facilitate client placement and obtain appropriate services for clients.
  • Built relationships with community agencies for timely service referrals.
  • Trained and supervised new intake staff to deliver high-quality client care.
  • Supported Crisis Workers with administrative tasks.
  • Offered compassionate and attentive guidance to patients during moments of crisis and trauma.

Medical Office Specialist

SMG - Davis Surgical Associates
02.2021 - 05.2021
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Scheduled appointments for doctor visits and procedures.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Medical Office Specialist

SMG - Legacy Family Medical Practice
09.2020 - 02.2021
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Scheduled appointments for doctor visits and procedures.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Customer Service Rep

Bed Bath & Beyond
06.2017 - 08.2020
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Supervisor

VanCare, Inc
Vancouver, WA
10.2014 - 11.2016
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Caregiver

Home Instead
Vancouver, WA
04.2014 - 04.2015
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Teacher

Davis County School District
Farmington, UT
08.2007 - 06.2013
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Incorporated multiple types of teaching strategies into classroom.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Graded and evaluated student assignments, papers, and course work.
  • Participated in parent teacher conference to discuss developments of students and increase support.

Teacher

Ogden City School District
Ogden, UT
01.2007 - 06.2007
  • Incorporated multiple types of teaching strategies into classroom.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Participated in parent teacher conference to discuss developments of students and increase support.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.

Administrative Assistant

Weber School District
Ogden, UT
01.1997 - 06.2005
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Developed strategies to streamline and improve office procedures.
  • Drafted correspondence and other documents for Vice Principals.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

Bachelor’s Degree -

Weber State University
Ogden, UT
12.2006

Skills

  • Administrative Support
  • Customer Service
  • Multi-Tasking Skill
  • Microsoft Office Suite
  • Spreadsheet Tracking
  • Scheduling
  • Conflict Management
  • Coordinate Schedules
  • Written Communication
  • Event Coordination
  • Staff Training

Timeline

Intake Coordinator

Holy Cross - Jordan Valley West
05.2021 - Current

Medical Office Specialist

SMG - Davis Surgical Associates
02.2021 - 05.2021

Medical Office Specialist

SMG - Legacy Family Medical Practice
09.2020 - 02.2021

Customer Service Rep

Bed Bath & Beyond
06.2017 - 08.2020

Supervisor

VanCare, Inc
10.2014 - 11.2016

Caregiver

Home Instead
04.2014 - 04.2015

Teacher

Davis County School District
08.2007 - 06.2013

Teacher

Ogden City School District
01.2007 - 06.2007

Administrative Assistant

Weber School District
01.1997 - 06.2005

Bachelor’s Degree -

Weber State University
Kristi DunningOffice Manager