Kristi Fisher
Springfield,OH
Summary
Dynamic Practice Manager at Kettering Health Medical Group, skilled in optimizing workflows and enhancing patient satisfaction. Proven track record in staff management and problem-solving, leading to improved team productivity and operational efficiency. Expertise in regulatory compliance and employee development, fostering a collaborative environment that drives continuous improvement.
Overview
20
20
years of professional experience
Work History
Practice Manager
Kettering Health Medical Group Primary Care
10.2018 - 08.2025
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Provided supervision and management to team of support personnel.
- Addressed and remedied all patient or team member issues.
Supervisor
Springfield Center for Family Medicine
07.2014 - 12.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Team Leader
Rocking Horse Community Health Center
11.2005 - 07.2014
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Education
Southeastern High School
South Charleston, OHSkills
- Schedule management
- Staff management
- Practice management
- Workflow management
- Policy implementation
- Records management
- Policy and procedure development
- Payroll administration
- New hire training
- Staff development
- Supplies ordering
- Budget oversight
- Regulatory compliance
- Referral management
- Continuous improvement
- Policy development
- Bookkeeping
- Budgeting expertise
- Resource allocation
- Workflow efficiency
- Managing medical practices
- HIPAA and OSHA regulations
- Clinical improvement initiatives
- Process improvement
- Decision-making
- Training and mentoring
- Staff scheduling
- Facility oversight
- Employee work scheduling
- Problem identification
- Employee recruitment and hiring
- Employee performance evaluations
Timeline
Practice Manager
Kettering Health Medical Group Primary Care
10.2018 - 08.2025
Supervisor
Springfield Center for Family Medicine
07.2014 - 12.2018
Team Leader
Rocking Horse Community Health Center
11.2005 - 07.2014
Southeastern High School
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