Overview
Work History
Education
Skills
Timeline
Generic

Kristi Fortun

Viroqua,WI

Overview

33
33
years of professional experience

Work History

Patient Liaison

Gundersen Health System
12.2021 - Current
  • Greeted and assisted patients with check-in procedures.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
  • Provided excellent customer service to patients and medical staff.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Verified patient insurance eligibility and entered patient information into system.
  • Delivered support to medical staff in completion of patient paperwork.
  • Answered incoming calls and scheduled appointments.

Referral Specialist

Vernon Memorial Healthcare
11.2016 - 12.2021
  • Enhanced patient satisfaction by promptly addressing inquiries and resolving issues related to referrals.
  • Assisted with completion of referral forms and verified data accuracy and completion
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Maintained comprehensive knowledge of provider networks, ensuring appropriate specialist recommendations for patients.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Scheduled appointments with specialists on behalf of clients.
  • Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
  • Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.

Medical Transcriptionist

Vernon Memorial Healthcare
06.2007 - 11.2016
  • Enhanced accuracy of medical records by transcribing detailed physician dictations.
  • Corrected grammar, spelling, and syntax mistakes in medical records.
  • Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Referred to variety of medical sources to prevent mistakes in medical terms.
  • Expedited urgent document requests, ensuring prompt delivery of critical information to healthcare providers.

Medical Secretary

Gundersen Health System
06.1998 - 06.2007
  • Maintained current and accurate medical records for patients.
  • Supported physicians in delivering optimal care by accurately transcribing Dermatology notes and letters and maintaining up-to-date documentation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.

Medical Transcriptionist

Vernon Memorial Healthcare
06.1996 - 06.1998
  • Accurately documented medical dictation to record patient care records in the hospital setting.
  • Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
  • Applied medical terminology related to provider-specific treatments and techniques.

Medical Secretary

Gundersen Health System
03.1991 - 06.1996
  • Maintained current and accurate medical records for patients.
  • Supported physicians in delivering optimal care by accurately transcribing Dermatology notes and letters and maintaining up-to-date documentation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.

Education

Associate of Science - Medical Secretary

Western Technical College
La Crosse, WI
03.1991

Skills

  • Customer Service/Referral Scheduling
  • Multitasking and Organization
  • Excellent Communication
  • Problem-Solving

Timeline

Patient Liaison

Gundersen Health System
12.2021 - Current

Referral Specialist

Vernon Memorial Healthcare
11.2016 - 12.2021

Medical Transcriptionist

Vernon Memorial Healthcare
06.2007 - 11.2016

Medical Secretary

Gundersen Health System
06.1998 - 06.2007

Medical Transcriptionist

Vernon Memorial Healthcare
06.1996 - 06.1998

Medical Secretary

Gundersen Health System
03.1991 - 06.1996

Associate of Science - Medical Secretary

Western Technical College

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Kristi Fortun