Kristi Fussell
Lebanon,IN
Summary
Reliable and adaptable bartender with a strong focus on customer service and team dynamics. Known for patience and effective communication, consistently delivering high-quality service and exceeding guest expectations in fast-paced settings.
Overview
24
24
years of professional experience
Work History
Bartender
Ulen Country Club
Lebanon, IN
02.2024 - Current
- Crafted and served diverse cocktails and beverages in high-volume environments.
- Provided exceptional customer service by engaging guests and addressing inquiries promptly.
- Maintained cleanliness and organization of bar area, adhering to health regulations.
- Collaborated with kitchen staff to synchronize food and beverage orders efficiently.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Value Added Lead
Hachette Book Group Inc.
Lebanon, IN
09.2014 - Current
- Implemented process improvements that increased efficiency in my department by trying new ideas within the team.
- Improved client satisfaction by offering timely and accurate turn around times based on current needs for each client.
- Maintained a high level of customer service by addressing client concerns quickly and effectively, leading to higher retention rates and positive reviews from satisfied customers.
- Streamlined the valuation process for increased efficiency, utilizing advanced tools and technology.
- Reviewed colleagues'' work for quality control purposes, ensuring that all work completed met company standards for accuracy and professionalism.
- Collected and analyzed relevant data to identify the most productive data to complete tasks
Medical Laboratory Technician
Diagnostic Cytology Laboratories
Zionsville, IN
06.2002 - 01.2010
- Streamlined specimen processing workflows to improve turnaround times and efficiency.
- Followed safety protocols to maintain safe and secure laboratory environment.
- Assisted in the training of new staff members, ensuring proper knowledge transfer and adherence to safety protocols.
- Prepared reagents and solutions, making readily available during testing for convenience.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Developed strong working relationships with colleagues, fostering a positive team culture focused on collaboration and innovation.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
Education
High School Diploma -
Western Boone High School
Lebanon, INSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
Timeline
Bartender
Ulen Country Club
02.2024 - Current
Value Added Lead
Hachette Book Group Inc.
09.2014 - Current
Medical Laboratory Technician
Diagnostic Cytology Laboratories
06.2002 - 01.2010
High School Diploma -
Western Boone High School