Kristi Gonzales
Waco
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Scheduling Coordinator
Comfort Keepers
Waco
04.2016 - 07.2018
- Coordinated client schedules with caregivers for optimal service delivery.
- Maintained accurate records of appointments and client preferences.
- Communicated effectively with clients, families, and staff regarding scheduling needs.
- Utilized scheduling software to streamline appointment management processes.
- Resolved scheduling conflicts promptly to ensure uninterrupted care services.
- Collaborated with team members to improve workflow and efficiency in scheduling.
- Assisted in training new staff on scheduling protocols and systems.
- Monitored service changes and updated schedules accordingly for seamless operations.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
Customer Service Representative
Abba Medical Supplies
Waco
05.2014 - 03.2016
- Assisted customers in selecting medical supplies and answering product inquiries.
- Maintained accurate inventory records for medical supplies and equipment.
- Educated customers about proper usage of medical supplies and safety protocols.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
Hairstylist
LaBella Salon & Day Spa
Waco
03.2012 - 05.2015
- Provided personalized consultations to determine client hairstyle preferences.
- Executed hair cutting and styling techniques for diverse hair types.
- Maintained cleanliness and organization of workstations and tools.
- Educated clients on proper hair care and maintenance practices.
- Participated in ongoing training to stay updated on latest hairstyling trends.
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
Education
Some College (No Degree) - Nursing
McLennan Community College
Waco, TXSkills
- Scheduling software
- Appointment management
- Conflict resolution
- Record keeping
- Staff coordination
- Customer relationship management
- Time management
- Phone inquiries
- Data entry
Timeline
Scheduling Coordinator
Comfort Keepers
04.2016 - 07.2018
Customer Service Representative
Abba Medical Supplies
05.2014 - 03.2016
Hairstylist
LaBella Salon & Day Spa
03.2012 - 05.2015
Some College (No Degree) - Nursing
McLennan Community College