Kristi Griffin
Burlington,IA
Summary
Community engagement professional with solid background in building and maintaining community relationships. Recognized for driving engagement initiatives that enhance community involvement and strengthen partnerships. Known for team collaboration and achieving results, adaptable to changing needs with skills in communication and project management.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Community Engagement Manager
Girl Scouts of Eastern Iowa & Western Illinois
10.2022 - Current
- Increased volunteer participation through effective recruitment strategies and targeted marketing campaigns to grow the number of Girl Scouts and Leaders with in six Iowa counties.
- Design, print, and deliver flyers to partnered schools, businesses, and community partners
- Support product sales programs through team training and assist in strategizing methods of sales.
- Attend required meetings and participate on different teams
- Built strong community relationships by actively participating in local events and developing strategic partnerships.
- Increased volunteer participation through effective recruitment strategies and targeted marketing campaigns.
- Implemented strategies to increase public awareness of social and community service programs.
Membership Services/ Front Desk & Manager on Duty
Burlington YMCA
01.2021 - Current
- Respond to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
FRONT GATE ATTENDANT
Burlington Regional Rec-Plex
05.2008 - Current
- Interact with players, coaches, and parents with direction of Burlington restaurants and hotels as well as any community activities happening
- Assisted in reducing wait times by efficiently processing transactions for entry fees
- Exceeded guest expectations by going above and beyond in addressing their needs or concerns at the front gate.
- Assisted in training new Front Gate Attendants, sharing best practices for efficient operations.
Training Manager
Mann-Caston enterprise
10.2020 - 10.2022
- Maintain files and track training as well as registering managers for training classes
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Customized leadership development programs for emerging leaders, preparing them for future managerial roles.
- Coordinated and prioritized required training courses for Managers.
General Manager and Planned Maintenance Manager
Mann-Caston enterprise
05.1997 - 10.2020
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Education
Human Resource Certification - Business
Kirkwood Community College
Cedar Rapids, IA12-2022
Associate of Arts - General Education
Southeastern Community College
West Burlington05.2021
National Career Readiness Certificate -
Iowa Workforce Center
West Burlington03.2015
McDonalds Restaurant Business Operations - Business Operations
Hamburger University
Oak Brook, IL03.2004
High School Diploma -
Notre Dame High School
Burlington, IA05-1987
Skills
- Strong Communicator
- Highly Organized
- Computer Skills
- Cash Handling
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Active listening
- Staff supervision / Training
Certification
- First Aid & CPR Certified, 02/10/26
- Sandler Sales Leadership Training, 01/29/23 - 02/01/23
Awards And Community Involvement
- 2002 General Manager of the Year
- Girl Scout Leader
- Softball Coach
- Religious Education Teacher
- Homeroom Mom
- Assist with PTO activities in school
- Team Mom Organizer
- Girl Scout Recognition Committee
- Team Tuesday Committee
- Daisy Girl Scout Planning Committee
Timeline
Community Engagement Manager
Girl Scouts of Eastern Iowa & Western Illinois
10.2022 - Current
Membership Services/ Front Desk & Manager on Duty
Burlington YMCA
01.2021 - Current
Training Manager
Mann-Caston enterprise
10.2020 - 10.2022
FRONT GATE ATTENDANT
Burlington Regional Rec-Plex
05.2008 - Current
General Manager and Planned Maintenance Manager
Mann-Caston enterprise
05.1997 - 10.2020
Human Resource Certification - Business
Kirkwood Community College
Associate of Arts - General Education
Southeastern Community College
National Career Readiness Certificate -
Iowa Workforce Center
McDonalds Restaurant Business Operations - Business Operations
Hamburger University
High School Diploma -
Notre Dame High School
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