Michelle Miguel
Moscow
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
Community Engagement Manager
HealthMotivate Care
Moscow
10.2022 - 11.2024
- Launched & managed monthly 'Dinner With the Doctor' program.
- Planned dinner menu & contacted guest health speakers for DWD.
- Designed monthly marketing flyers/emails with quick deadlines.
- Owned, developed, and improved processes with customer in mind.
Director of Logistics, volunteer
The Kanikapila Project
01.2022 - 09.2022
- Cultivated relationships with ukulele groups and strategic partners.
- Negotiated with established and developing customers for ukulele donations and client satisfaction.
- Coordinated travel, hotel, and event logistics for CEO and guest musicians.
Marketing & Operations Manager
Andrews University
Berrien Springs
08.2019 - 08.2020
- Executed monthly School of Business social and career events.
- Implemented Facebook Ads targeting prospective students.
- Advised incoming freshmen, international, graduate and transfer students.
Reviews Publishing Project Manager
Google (via Artech)
Mountain View
10.2017 - 06.2019
- Oversaw quality and publication of over 35,000 consumer reviews year-to-date.
- Analyzed consumer data for insightful reporting and effective policy implementation.
- Resolved escalated review issues by coordinating with engineering team for timely solutions.
Consumer Operations Specialist
Google (via Artech)
Mountain View
06.2017 - 06.2019
- Evaluated 95% of consumer phone recordings to ensure adherence to quality standards.
- Audited over 1,000 training data entries weekly for Cognizant vendor team in India.
Special Collects Operations Lead
Google (via Artech)
Mountain View
02.2016 - 07.2016
- Managed team of three to collect Streetview imagery efficiently.
- Secured major transit contracts through effective promotion of Streetview services.
Program Manager & English Teacher
Adventist English Conversation School (AECS)
Jakarta
08.2014 - 08.2015
- Taught and mentored English language students (elementary aged to C-suite).
- Initiated a free weekly English Club for students and local community engagement.
Child Support Specialist
Department of Child Support Services
Martinez
05.2012 - 06.2014
- Negotiated and calculated complex legal child support payments for over 500 cases.
- Managed extensive California Child Support caseload, collaborating with legal team.
- Explained court orders to families during family law proceedings, ensuring clarity and understanding.
Exhibit & Galley Guide
Oakland Museum of California (OMCA)
Oakland
03.2012 - 06.2014
- Curated an inviting and informative museum experience for all visitors.
- Enhanced visitor engagement by promoting current exhibitions and events.
- Facilitated a warm and helpful atmosphere to enrich guest interactions.
Education
Masters of Science - Organizational Management
Andrews University
Berrien Springs, MI12.2021
Bachelor of Arts - History & Psychology
La Sierra University
Riverside, CA12.2012
Skills
- Strong speaking & presentation skills
- G-suite & Microsoft
- Can work cooperatively & independently
- Quick to learn new skills & department-specific software
- Community outreach & Public speaking
- Team leadership & Relationship building
- Process improvement
- Marketing communications
- Program evaluation & implementation
- Project management
- Canva Design Proficiency
- Connecting people to resources
- Event production & planning
Misc Experiences
- Program Manager & English Teacher, Adventist English Conversation School (AECS), Jakarta, Indonesia, August 2014-2015, Taught and mentored English language students (elementary aged to C-suite), Spearheaded a free weekly English Club meeting for my students & local community
- Teach free ukulele lessons in the community
Timeline
Community Engagement Manager
HealthMotivate Care
10.2022 - 11.2024
Director of Logistics, volunteer
The Kanikapila Project
01.2022 - 09.2022
Marketing & Operations Manager
Andrews University
08.2019 - 08.2020
Reviews Publishing Project Manager
Google (via Artech)
10.2017 - 06.2019
Consumer Operations Specialist
Google (via Artech)
06.2017 - 06.2019
Special Collects Operations Lead
Google (via Artech)
02.2016 - 07.2016
Program Manager & English Teacher
Adventist English Conversation School (AECS)
08.2014 - 08.2015
Child Support Specialist
Department of Child Support Services
05.2012 - 06.2014
Exhibit & Galley Guide
Oakland Museum of California (OMCA)
03.2012 - 06.2014
Masters of Science - Organizational Management
Andrews University
Bachelor of Arts - History & Psychology
La Sierra University
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