Kristi Hansen
Spokane,WA
Summary
Proven Apartment Manager with a track record of maintaining 100% occupancy at McCathren Management & Real Estate Services, showcasing exceptional leasing and resident support skills. Excelled in creating welcoming environments and efficiently resolving tenant issues, demonstrating a strong blend of interpersonal and organizational abilities.
Overview
7
7
years of professional experience
Work History
Apartment Manager
McCathren Management & Real Estate Services
03.2002 - 01.2006
- Met with potential tenants to explain occupancy terms and show available units.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Prepared and processed lease and rental applications.
- Utilized social banners and signs to advertise vacant apartments.
- Conducted regular inspections of both interior and exterior of properties for damage, grooming of landscapes and buildings and overall cleanliness.
- Collected and maintained careful records of rental payments and payment dates.
- Handled resident complaints in a timely manner (within the following business day) documenting action.
- Created a positive, welcoming, supportive environment for residents, visitors and property associates.
- Maintained a goal of 100% occupancy.
- Delivered enforcements of property regulations in a respectful manner.
- Made daily bank deposits.
Passenger Service Agent
Horizon Airlines
06.1999 - 10.2001
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Oversaw ticketing, gate and ramp services.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Escorted handicapped passengers from terminal to aircraft.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Boarded out going and received incoming flights along with proper announcements.
Education
High School Diploma -
Bellevue High School
Bellevue, WA06.1976
Skills
- Leasing
- Rent collection
- Maintenance Coordination
- Resident support
Timeline
Apartment Manager
McCathren Management & Real Estate Services
03.2002 - 01.2006
Passenger Service Agent
Horizon Airlines
06.1999 - 10.2001
High School Diploma -
Bellevue High School
Similar Profiles
SARAH BECKERSARAH BECKER
MANAGING BROKER OF RECORD CA DRE 01386612 at SJB Real Estate & Management ServicesMANAGING BROKER OF RECORD CA DRE 01386612 at SJB Real Estate & Management Services
Amit Ben AharonAmit Ben Aharon
Project Managers Team Leader at Zoom Real Estate Investments (Z.R.E Zoom Management Services LTD)Project Managers Team Leader at Zoom Real Estate Investments (Z.R.E Zoom Management Services LTD)
Jan BrownJan Brown
Bookkeeper at Reid Property Management & Real Estate ServicesBookkeeper at Reid Property Management & Real Estate Services