Kristi Howard
Chattanooga,TN
Summary
Results-driven professional with extensive experience in the restaurant industry, skilled at enhancing customer satisfaction and streamlining operations to contribute to business success. Committed to delivering exceptional service and fostering team collaboration in fast-paced environments, with expertise in hospitality management and operational efficiency.
Overview
22
22
years of professional experience
Work History
Area Supervisor
Roost and Rise/Zaxby's
Chattanooga, TN
08.2025 - Current
- Oversaw daily operations across multiple locations, ensuring efficiency and compliance with company policies.
- Developed and implemented training programs for new staff, enhancing team performance and onboarding experience.
- Monitored staff performance and provided constructive feedback to improve service delivery standards.
- Managed inventory levels effectively, reducing waste and maintaining optimal stock availability for operations.
- Conducted regular audits of processes, identifying areas for improvement and implementing corrective actions.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
CAFE MANAGER
COMPASS GROUP
09.2019 - Current
- Managed daily operations, including food orders, inventory, safety, and standards compliance.
AREA GENERAL MANAGER
NPC INTERNATIONAL
11.2011 - 03.2019
- Responsible for daily operations, people development, hiring, marketing execution, and the growth of 8+ units. Responsible for 8+ General Managers. P&L accountability and achieving superior performance by exceeding budget and sales goals. Highly competent in daily operations and execution of the Pizza Hut brand. Set a vision, goals, and direction for District growth. Facilitate all management development classes quarterly.
RESTAURANT TRAINING MANAGER
CFL PIZZA
03.2004 - 06.2011
- Responsible for daily operations, P&L execution, hiring, marketing execution, and the growth of my unit, as well as hiring, training, and developing future leaders for the company.
Education
Diploma - Medical Billing and Coding
HERZING UNIVERSITY
01.2025
Skills
- Multi-unit operations management
- Multi-million-dollar P&L management
- Food, labor, marketing cost control
- Sales, product, market analysis
- Site selection & construction
- Risk management & inventory control
- Customer satisfaction & retention
- Human resources management
- Team building & staff retention
Timeline
Area Supervisor
Roost and Rise/Zaxby's
08.2025 - Current
CAFE MANAGER
COMPASS GROUP
09.2019 - Current
AREA GENERAL MANAGER
NPC INTERNATIONAL
11.2011 - 03.2019
RESTAURANT TRAINING MANAGER
CFL PIZZA
03.2004 - 06.2011
Diploma - Medical Billing and Coding
HERZING UNIVERSITY