Professional Summary
Overview
Work History
Education
Skills
Timeline

Kristi Klein

Sutherland Global
Brooksville,FL
4
years of professional experience

Dedicated Customer Service Advocate with a strong record in call center operations, technical troubleshooting, and data management. Adept at enhancing customer satisfaction through effective communication and process improvements.

Work History

Customer Service Advocate

4 Years 4 Months
Sutherland Global | 01.2020 - 05.2024
  • Resolved customer inquiries using CRM systems, ensuring timely and accurate responses.
  • Collaborated with team members to enhance service delivery and customer satisfaction levels.
  • Analyzed customer feedback to identify trends and recommend process improvements.
  • Trained new staff on company policies and effective communication strategies.
  • Documented customer interactions meticulously to maintain accurate records in the database.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

High School Diploma

Ft Pierce Central | Ft. Pierce | 04-2011
  • [Number] GPA 3.8

Skills

CRM software
Call center management
Issue resolution
Technical support
Technical troubleshooting
Data entry
Data collection
Payment processing
Administrative support
Employee training
Inbound and outbound calling
Computer proficiency

Timeline

Customer Service Advocate

Sutherland Global
01.2020 - 05.2024Read More

Ft Pierce Central

High School Diploma
Read More
Kristi Klein