Dedicated Customer Service Advocate with a strong record in call center operations, technical troubleshooting, and data management. Adept at enhancing customer satisfaction through effective communication and process improvements.
Work History
Customer Service Advocate
4 Years 4 Months
Sutherland Global | 01.2020 - 05.2024
Resolved customer inquiries using CRM systems, ensuring timely and accurate responses.
Collaborated with team members to enhance service delivery and customer satisfaction levels.
Analyzed customer feedback to identify trends and recommend process improvements.
Trained new staff on company policies and effective communication strategies.
Documented customer interactions meticulously to maintain accurate records in the database.
Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.