Kristi Manuel
Iota,LA
Summary
Accomplished Director of Clinic Operations with a proven track record at Savoy Medical Center, enhancing team collaboration and spearheading operational strategies. Expert in strategic planning and people management, I significantly boosted employee engagement and retention. Skilled in process improvements and performance evaluation, my leadership resulted in the successful establishment and expansion of outpatient clinics.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Director of Clinic Operations
Savoy Medical Center
04.2022 - Current
- Established two new outpatient clinics and licensed one as an RHC; opened a primary care clinic in Oberlin within three months
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership to guide operational strategy in adding service lines within clinics
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Assisted leadership in expanding services including adding behavioral health to five rural health clinics.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Established departmental performance goals and provided feedback for underperforming areas.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
Director of Clinic Operations
Ochsner St. Martin Hospital
03.2019 - 04.2022
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Successfully converted the OSMH Community Health Clinic to ,lk,.b
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Secured key partnerships that contributed to the company''s overall growth strategy including implementing medical services at the St. Martin Parish Jail on 7/1/2019. This was the first partnership between a hospital and parish government to provide medical services in a jail.
- Responsible for overseeing multispecialty clinics including family practice, wound care and infusion.
Outpatient Clinic Director
Jennings American Legion Hospital
09.2017 - 02.2019
- Oversaw five multispecialty clinics and assisted in preparing staff for RHC surveys for licensure
- Assessed staffing needs, hired qualified personnel, and provided ongoing professional development opportunities for all team members.
- Served as a liason between providers and adminstration
- Collaborated with business office director to bring clinic billing in-house to increase reimbursement and enhance reimbursement
- Proficient in RHC billing guildelines
- Improved patient satisfaction by implementing innovative treatment programs and protocols.
- Collaborated with executive leadership on strategic planning efforts aimed at long-term growth and sustainability of the outpatient clinics.
- Ensured optimal use of clinical space by managing schedules efficiently.
- Oversaw successful accreditation processes, ensuring compliance with industry standards and regulations.
- Spearheaded quality improvement initiatives, resulting in better patient experiences and outcomes overall.
- Implemented data-driven decision-making processes to optimize clinic performance and patient outcomes.
- Coordinated interdisciplinary teams for seamless delivery of care across various specialties within the clinic setting.
Office Manager
Jennings American Legion Hospital OB Clinic
10.2016 - 10.2017
- Managed a busy four-provider OB/GYN Clinic and staff
- Maintained provider credentialing/licensure for all clinic providers including other JALH owned clinics
- Coded surgery claims for OB providers and General Surgery clinic providers
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Medical Office Manager
Iota Family Healthcare
03.2013 - 08.2015
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Implemented RHC billing and coding
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
Medical Officer Manager
Zebediah Stearns, M.D.
01.2009 - 01.2012
- Maintained provider credentialing and licensure
- Responsible for day to day operations of the primary care clinic
- Cross-trained existing employees to maximize team agility and performance.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Maximized performance by monitoring daily activities and mentoring team members.
Medical Office Manager
G. Vincent Bailey, M.D.
01.1996 - 01.2008
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Consulted with healthcare professionals on business decisions.
- Developed close working relationships with front office and back office staff.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
Education
Bachelor of Science - Health Information Management
University of Louisiana At Lafayette
Lafayette, LA05.1996
High School Diploma -
Iota High School
Iota, LA05.1989
Skills
- Verbal and written communication
- Rural Health Clinic Surveys/Accreditation
- Strategic Planning
- Project Management
- Operations Management
- Staff Management
- Organizational Development
- Hiring and Retention
- Business Development
- Team Leadership
- Process Improvements
- Performance Evaluation and Monitoring
Certification
- Certified Rural Health Clinic Profession-4/6/2020 thru 12/31/2024
- Certified Practice Manager-AAPC
Timeline
Director of Clinic Operations
Savoy Medical Center
04.2022 - Current
Director of Clinic Operations
Ochsner St. Martin Hospital
03.2019 - 04.2022
Outpatient Clinic Director
Jennings American Legion Hospital
09.2017 - 02.2019
Office Manager
Jennings American Legion Hospital OB Clinic
10.2016 - 10.2017
Medical Office Manager
Iota Family Healthcare
03.2013 - 08.2015
Medical Officer Manager
Zebediah Stearns, M.D.
01.2009 - 01.2012
Medical Office Manager
G. Vincent Bailey, M.D.
01.1996 - 01.2008
Bachelor of Science - Health Information Management
University of Louisiana At Lafayette
High School Diploma -
Iota High School
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