Summary
Overview
Work History
Education
Skills
Timeline
Nitrox and Open Water Advanced Diver
Nitrox and Open Water Advanced Diver
BusinessAnalyst

Kristi Marchetti

Sparta,NC

Summary

Sales Representative Goal: To aggressively prospect, maximize sales, and provide exemplary customer service qualifications. Quota-surpassing sales representative with a history of exceeding employer expectations across the dive industry. Enjoy talking to people and establishing a long-term, loyal customer base. Persuasive communicator; use consultative selling skills to identify opportunities, overcome objections, build relationships and turn inquiries into sales. Quick to learn and sell new products. Knowledgeable and helpful professional possessing positive, friendly disposition. Customer-oriented and committed to providing exceptional experience by responding swiftly to customer demands. Results-oriented sales representative with over 20 years of experience producing outstanding results and strong revenue growth for busy dive industry suppliers and wholesalers. Successful closing sales quickly and securing repeat business.

Overview

25
25
years of professional experience

Work History

Travel Sales and Customer Service

Deep Blue Adventures
Swanton, OH
05.2015 - 02.2021
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Informed customers of sales and promotions to increase customer loyalty and sales.
  • Determined customer needs and interests to recommend travel arrangements.
  • Handled customer inquiries and high volume calls to solve billing and travel problems
  • Obtained referrals with existing clients to generate new business, boosting overall sales.
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of travel plans.
  • Gained customer trust and confidence by demonstrating product knowledge and professionalism.
  • Prioritized tasks and projects to meet tight deadlines.
  • Prepared and delivered customer sales quotes.
  • Promoted conversion of casual shoppers into customers through product knowledge to meet customer needs and increase sales.
  • Participated in team-building activities to enhance working relationships.

Sales and Marketing Representative

Atlantis Dive Resorts
Philippines
05.2010 - 04.2015
  • Followed through with leads to close sales over phone, email, tradeshows and in person sales calls.
  • Built local sales and marketing plan for each targeted district within defined territory.
  • Identified and developed key sales and marketing strategy within US/Canada territory for generating group and consumer sales.
  • Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
  • Supported implementation of contests, events and other initiatives to build presence and reputation.
  • Monitored personal sales activities to maintain compliance with internal policies and applicable government regulations.
  • Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.

Territory Sales Manager

Peter Hughes Diving, Inc
Miami Lakes, FL
01.2003 - 11.2009
  • Initiate and close sales for Peter Hughes Diving, Inc., a luxury live-aboard scuba diving company with vessels around the Caribbean, Pacific and South Pacific Regions
  • Expand customer base for worldwide territory sales
  • Build relationships with key decision makers and match clients with appropriate travel arrangements
  • Sales Results
  • Served as integral member of team that generated monthly sales of 200K +
  • Increased new direct marketing sales by 15%
  • Expanded worldwide customer base via internet

Sales Representative

Caribbean Adventures/Worlddive Adventures
Ft. Lauderdale, FL
11.1999 - 12.2002
  • Served as a team member that delivered increased sales yearly from the Caribbean and South Pacific markets
  • Consistently exceeded 500 follow-up calls and internet inquiries weekly, earning recognition as one of the top representatives
  • Recognition for service and relationship-building excellence.

Family Service / Sales Force

Forest Lawn Memorial Gardens
Pompano Beach, FL
08.1995 - 10.1999
  • At need family counselor for cemetery sales working in the funeral home on an at-need basis
  • Pre-need sales force inside funeral home, and outside sales based on pre-need future funeral planning
  • Sales quota of $100,000.00 per month
  • Sales based on leads with commission incentives for increased sales volume monthly

Education

High School Diploma -

Cardinal Gibbon HS
Ft. Lauderdale, FL
1985

Sales, Merchandising, And Marketing

Wilkes Community College
Wilkesboro, NC

Skills

  • Effective Customer Communication
  • Customer Account Management
  • Special Events
  • Customer Service and Assistance
  • Account Payable/Receivable
  • Developing Customer Relationships
  • Estimations and Quotes
  • Loyalty Programs
  • Financial Transactions
  • Organizational Skills
  • Providing Feedback

Timeline

Travel Sales and Customer Service

Deep Blue Adventures
05.2015 - 02.2021

Sales and Marketing Representative

Atlantis Dive Resorts
05.2010 - 04.2015

Territory Sales Manager

Peter Hughes Diving, Inc
01.2003 - 11.2009

Sales Representative

Caribbean Adventures/Worlddive Adventures
11.1999 - 12.2002

Family Service / Sales Force

Forest Lawn Memorial Gardens
08.1995 - 10.1999

High School Diploma -

Cardinal Gibbon HS

Sales, Merchandising, And Marketing

Wilkes Community College

Nitrox and Open Water Advanced Diver

AOW certified since 1999

Nitrox and Open Water Advanced Diver

AOW certified since 1999

Kristi Marchetti