Kristi May
San Antonio,TX
Summary
Dynamic leader and problem-solver with a proven track record at SAPD and Aramark at Trinity University, enhancing safety and customer satisfaction by 100%. Expert in Microsoft Office and relationship building, I excel in team management and conflict resolution, driving operational excellence and fostering positive environments.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Crossing Guard
SAPD
San Antonio, TX
08.2023 - Current
- Built strong relationships with Children and parents, also local law enforcement, working together to address any issues that arose near campus intersections.
Business Owner/Operator
Marrosal LLC.
San Antonio, TX
01.2009 - Current
- Maintained safety protocols through safe handling of equipment and chemicals.
- Performed and documented routine inspection and maintenance activities to meet client expectations.
- Strengthened building cleanliness by inspecting perimeters, picking up trash and sweeping sidewalks.
- Made financial and logistics decisions in best interest of company.
- Consulted with potential clients to determine how company could best meet needs.
- Took care of escalated customer concerns to increase satisfaction.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Resolved issues quickly through meticulous research and quick decision making.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
FSS
IDEA Public Schools
San Antonio, TX
01.2019 - 08.2022
- Prepared nutritious meals according to standard guidelines.
- Used correct cleaning and sanitizing techniques on surfaces, tools and equipment.
Assistant Manager
Aramark at Trinity University
San Antonio, TX
01.2000 - 12.2019
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Trained team of 20 to deliver outstanding customer service, boosting customer satisfaction ratings 100%.
- Planned and prepared workflow schedules, delegating tasks for 20-member team.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Bakery Supervisor
Albertsons Grocery Store
Tulsa, OK
02.1993 - 04.1996
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Decorated cakes and pastries, baked breads, tarts and pies and created specialty desserts.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
- Assisted bakery manager with coordinating product ordering, receiving and stocking.
- Helped with bakery accounting by entering invoices and administering payroll.
- Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
Education
Associate of Science - Business Management
Stratford career institution
Saint Albans, VT08.2023
Certificate - Leasing Management And Maintenance
Alpha And Omega
San Antonio, TX04.2003
Educational Certificate - Child Care And Child Development
Tulsa Technology Center - Peoria
Tulsa, OK06.1994
Skills
- Time management
- Relationship building
- Microsoft Office
- Flexible
- Problem resolution
- Leadership
- PPE use
- Team building
- Friendly, positive attitude
- Organizational skills
- Team management
- Conflict resolution
- Work ethic
Certification
•Business Management
•Leasing and Maintenance
•Child Development
Timeline
Crossing Guard
SAPD
08.2023 - Current
FSS
IDEA Public Schools
01.2019 - 08.2022
Business Owner/Operator
Marrosal LLC.
01.2009 - Current
Assistant Manager
Aramark at Trinity University
01.2000 - 12.2019
Bakery Supervisor
Albertsons Grocery Store
02.1993 - 04.1996
Certificate - Leasing Management And Maintenance
Alpha And Omega
Educational Certificate - Child Care And Child Development
Tulsa Technology Center - Peoria
Associate of Science - Business Management
Stratford career institution