Kristi M. Benjelloun
Hamilton,OH
Summary
To provide and elevating and caring customer service experience while always maintaining professionalism.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
28
28
years of professional experience
Work History
Uber and Lyft Driver
Uber And Lyft
04.2023 - Current
- Provided safe and efficient transportation for passengers across various locations.
- Navigated using GPS technology to optimize routes and reduce travel time.
- Maintained high customer satisfaction through friendly interactions and timely service.
- Ensured vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Delivered passengers to destinations safely and on time.
CVG Reservationist, PSS
Delta Airlines
10.2022 - Current
- Provide exceptional customer service internally/externally to passengers, agencies, and employees.
- Make new reservations, cancel existing reservations, rebook flights, reissue tickets, and assist with refunds.
- Sell tickets and services provided by the airline. I sold 1+ million for 2023, 2.3 million for 2024, and over 3 million in ticket sales for 2025.
- Provided accurate flight information and updates, enhancing customer satisfaction and experience.
- Managed customer reservations through online and telephone systems to ensure efficient booking processes.
Direct Mortgage Loan Originator
Fifth Third Bank MOB
10.2021 - 07.2022
- Make outbound Sales calls/receive inbound calls and cross-sell 5/3 Mortgage products.
- Review customer documents and contracts received, pull credit reports, and input information into Empower. Originate mortgage loans, Home Equity Loans, Lines of Credit, etc.
- Facilitated client consultations to assess mortgage needs and provide tailored lending solutions.
- Reviewed and analyzed financial documents to determine eligibility for various mortgage products.
- Collaborated with underwriting teams to expedite loan approvals and resolve any outstanding issues efficiently.
- Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
Loss Mitigation
Adecco Staffing -Fifth Third Bank
01.2021 - 10.2021
- Process modifications to delinquent mortgages as well as partial claims.
- Mail follow-up letters for missing documentation.
- Copy and scan files to be entered into closeout.
- Contacted borrowers regularly while adhering to company communication standards, as well as federal and state laws, and documented details of each conversation in the account log.
- Streamlined the loss mitigation application process for clients, resulting in increased efficiency and better outcomes for both borrowers and lenders.
Client Relationships Consultant III
US Bank
10.2019 - 09.2020
- Responsible for originating and closing consumer loans, opening accounts, and opening and/or closing the branch.
- Meeting customers face to face and engaging them when and where they need to provide the best possible counsel.
- Meeting company goals by closing credit cards, mortgage loans, personal loans, and HELOCs
- Educates clients on available deposit and loan products and services
Driver
Beardown Logistics
03.2019 - 04.2020
- Examining and/or reviewing orders before and after delivery to make sure that orders are complete, routes are correct, and clients are satisfied
- Delivering 150 + packages per shift
- Building and maintaining a healthy relationship with clients by answering any questions they may have and handling their complaints
Recovery/Collection/SPOC/Underwriter
US Bank
04.2016 - 10.2019
- Maintain a 95% call monitor average or above
- Identify outstanding account receivables
- Contact clients to discuss their overdue accounts for negation of settlements
- Monitor accounts on a daily basis averaging 125 calls per day
Real Estate Agent
Owner Land Realty / Sibcy Cline/ Remax
06.2004 - 05.2016
- Negotiation of purchase agreements
- Provide guidance and assist sellers and buyers in marketing and purchasing property
- Cooperate with appraisers, escrow companies, lenders and home inspectors
- Develop networks to generate new business
Teller Coordinator/ Vault Teller
Checksmart Financial
10.2013 - 07.2015
- Complies with bank operations and security procedures by participating in all dual-control functions; auditing other tellers' currency
- Maintain customer confidence and protects bank operations by keeping information confidential
- Assisting customer with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies
- Using software to track bank information and generate reports
Mortgage Loan Processor
Guardian Savings Bank
10.2010 - 05.2013
- Pull credit reports, title, appraisal, check income calculations, check final HUD 1 for closing
- Average 40-55 loans per month from initial application to closing
- Provide any assistance needed to the 6 loan officers and their clients
- Customer focused to make the process a trusting and well-prepared loan for closing
Owner
K.L.M Mortgage Inc.
01.1998 - 04.2005
- Covered Human Resources, Loan Officers, processed mortgages when needed
- Ordered Title, Appraisal, and Credit reports to help Loan Officers when behind
- Overlooked files to prepare for audits
- Prepared reports to make sure Loan Officers were up to par on loans per month
Reservationist/ Gate Agent
Delta Airlines
01.1998 - 04.2005
- Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights
- Assist customers with planning and booking reservations, booking a hotel room, or car rental
- Offering clients additional services or special packages to upgrade their flight
- Managed customer inquiries and reservation adjustments efficiently using Delta's booking systems.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Provide excellent customer service while checking in guests at the ticket counter, drove the jetways, boarded passengers at the gate, and worked in baggage service.
Education
Real Estate Certificate - Real Estate
Hondros School of Real Estate
Mason, OH06-2004
Skills
- Proficient in Word, Excel, Windows and familiar with PowerPoint, Access
- Earned over 150 credit hours of core coursework as a Real Estate Agent
- Recognized excellence in Customer Service and Support
- Thorough, dependable, and conscientious employee
- Teamwork and collaboration
- Attention to detail
- Effective communication skills
- Problem-solving abilities
- Critical thinking
- Customer service
Timeline
Uber and Lyft Driver
Uber And Lyft
04.2023 - Current
CVG Reservationist, PSS
Delta Airlines
10.2022 - Current
Direct Mortgage Loan Originator
Fifth Third Bank MOB
10.2021 - 07.2022
Loss Mitigation
Adecco Staffing -Fifth Third Bank
01.2021 - 10.2021
Client Relationships Consultant III
US Bank
10.2019 - 09.2020
Driver
Beardown Logistics
03.2019 - 04.2020
Recovery/Collection/SPOC/Underwriter
US Bank
04.2016 - 10.2019
Teller Coordinator/ Vault Teller
Checksmart Financial
10.2013 - 07.2015
Mortgage Loan Processor
Guardian Savings Bank
10.2010 - 05.2013
Real Estate Agent
Owner Land Realty / Sibcy Cline/ Remax
06.2004 - 05.2016
Owner
K.L.M Mortgage Inc.
01.1998 - 04.2005
Reservationist/ Gate Agent
Delta Airlines
01.1998 - 04.2005
Real Estate Certificate - Real Estate
Hondros School of Real Estate