Summary
Overview
Work History
Education
Skills
Certification
Timeline
SoftwareEngineer

Kristi McKay

Corunna,MI

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walgreen's Pharmacy
10.2022 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Collected co-payments or full payments from customers.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Reviewed and verified customer information and insurance provider information.

Customer Service Cashier

Home Depot
07.2016 - 03.2020
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Certified Pharmacy Technician

Walmart
08.2004 - 12.2015

Education

Corunna High School
Corunna, MI
2002

Skills

  • Problem-solving skills
  • Insurance Billing
  • HIPAA Regulations
  • Medication Dispensing
  • Team Collaboration
  • Filling Prescriptions
  • Workflow Optimization
  • Patient confidentiality
  • Pharmacy Law Compliance
  • Drug Classification Knowledge
  • Regulatory Compliance
  • HIPAA
  • Prescription Verification
  • Interpreting and Processing Medication Orders
  • Stocking shelves

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Certified Pharmacy Technician

Walgreen's Pharmacy
10.2022 - Current

Customer Service Cashier

Home Depot
07.2016 - 03.2020

Certified Pharmacy Technician

Walmart
08.2004 - 12.2015

Corunna High School

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Kristi McKay