Summary
Overview
Work History
Education
Skills
Languages
Certification
Professional Memberships and Volunteer Services
Accomplishments
Affiliations
References
Timeline
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Kristi Meyer

Catawba,NC

Summary

Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Emergency Dept. Patient Services Rep.

Atrium Health
Lincolnton, NC
01.2012 - Current
  • Greet patients and visitors, determine the purpose of their visit, and direct them to the appropriate staff or department.
  • Explain Emergency Department policies and procedures clearly and concisely, when necessary.
  • Monitor the waiting area to ensure a comfortable and safe environment for patients, visitors, and staff.
  • Cultivate positive relationships with patients to help the facility meet satisfaction scores.
  • Coordinate with medical staff to ensure proper patient placement after triage.
  • Ensure patient comfort by providing blankets, pillows, water, and other necessary items.
  • Train new employees, when required, and model company culture at all times.
  • Assist patients with entering and exiting vehicles, transferring into and out of wheelchairs, and stretchers.
  • Operate various types of transport equipment, such as wheelchairs and stretchers, with proficiency.
  • Provide spiritual and emotional support to patients, families, and staff in times of crisis.
  • Organize visits from members of the clergy for those needing religious guidance or comfort.
  • Serve as a liaison between hospital administration, medical staff, patients, families, and hospital clergy.

Patient Rep. Additional Roles & Responsibilities

Atrium Health
Lincolnton, NC
01.2012 - Current
  • Perform vital signs, such as blood pressure, temperature, pulse, respiration rate, and height and weight measurements.
  • Record patient information accurately into the electronic medical records system.
  • Collect, label, and store laboratory specimens properly prior to testing.
  • Quickly address patients who present with injuries, including providing physical assistance, dressing open wounds, stabilizing sprains/breaks, etc.
  • Perform electrocardiograms (EKGs).
  • Utilized a multi-line telephone system to answer incoming calls promptly, courteously, and efficiently.
  • Act as Emergency Department unit Secretary when needed; admissions, transfers, IVCs, communication with physicians, pharmacies, law enforcement, and other emergency management personnel.
  • Adhere to HIPAA requirements to safeguard patient confidentiality.

Education

Usui Reiki Master Practitioner License - Reiki Energy Healing

Natural Healer
VIC Australia
07-2024

Electrocardiogram Technician Certification - Emergency Medicine

Practical Nursing Skills
01-2022

Certification - Medical Coding and Billing

US Career Institute
Online
06-2016

Early Childhood Education Credentials I & II - Early Childhood Education

Mitchell Community College
Statesville, NC
06-2003

NC Cosmetology License - Cosmetolgy

Hairstylist Academy
Statesville, NC
05-1999

Skills

  • Patient-focused quality service
  • Patient and family advocacy
  • Active Listening
  • Attention to Detail
  • Emergency protocols
  • Patient Satisfaction and Process Improvement

Languages

French
Limited
American Sign Language
Limited

Certification

  • BLS for Healthcare Providers
  • 12-Lead ECG
  • EKG Basics
  • Nonviolent Crisis Prevention and Intervention
  • Suicide Prevention, Intervention & Postvention
  • Mental Health First Aid

Professional Memberships and Volunteer Services

  • Voice of the Teammate Committee, co-chair (2023-present)
  • Employee Engagement Committee, ED Representative (2015-present)
  • Hesed House (Homeless Shelter), Meal Organizer/Volunteer (2015-present)
  • Atrium Health Giving Campaign Co-council (2019)
  • National Oceanic and Atmospheric Administration (NOAA) Skywarn Weather Spotter Certification (2021-present)
  • Sherrills Ford Optimist Club, Community Board Member (2006-2011)
  • Celebrate Recovery, Co-founder & Women's Small Group Leader (2004-2014)

Accomplishments

Professional Awards and Recognition:

Employee of the Month (2024)

Living Our Commitments (2023)

Living Our Commitments (2022)

Values in Action (VIA) (2020)

Good Catch (2019)

KEAP (Recognition & early intervention of a life-threatening situation) (2019)

KEAP (2019)

Values in Action (VIA) (2019)

KEAP (2018)

"Other" award from Hospital President Teresa Watson: Great job with significant

positive outcomes (2019)

"Other" award from ED Director: Leadership and Press Ganey recognition by patient

Values in Action (VIA) (2017)

Values in Action (VIA) (2016)

Employee of the Month (2016)

Performance Excellence Award Nominee for entire hospital system (2014)

Performance Excellence Award Recipient for Outstanding Customer Service (for entire

hospital system) (2013)

Affiliations

  • Healing Touch/Usaui Reiki Energy Healing Therapy
  • Storm Chasing & Photography
  • Art
  • Geology: rock, mineral and artifact digging and collection

References

References available upon request.

Timeline

Emergency Dept. Patient Services Rep.

Atrium Health
01.2012 - Current

Patient Rep. Additional Roles & Responsibilities

Atrium Health
01.2012 - Current

Usui Reiki Master Practitioner License - Reiki Energy Healing

Natural Healer

Electrocardiogram Technician Certification - Emergency Medicine

Practical Nursing Skills

Certification - Medical Coding and Billing

US Career Institute

Early Childhood Education Credentials I & II - Early Childhood Education

Mitchell Community College

NC Cosmetology License - Cosmetolgy

Hairstylist Academy

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Kristi Meyer