Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kristi Miller

Sioux Falls,SD

Summary

Customer service professional seeking a role that can nurture my talents and expand my knowledges. Skilled in establishing rapport with clients. Self-motivated with exceptional communication, organization, and computer capabilities.

Overview

26
26
years of professional experience

Work History

Pharmacy Technician

Lewis
Sioux Falls, SD
04.2016 - Current
  • Maintains proper drug storage procedures, registries, and records for controlled drugs.
  • Counted, measured, and compounded medications following standard procedures.
  • Collected co-payments or full payments from customers.
  • Answer phone and process refills
  • Count register down nightly

Director of Sales

XRX, Inc.
Sioux Falls, SD
03.2015 - 04.2016
Traveled to Exhibits to talk with shops in the knitting industry to get them to become sponsors of our STITCHES Conventions and to get them advertising in our magazines.
Worked with advertisers to get their yarns for designs in our magazines and their designs to put in our magazine.
Worked on layout of magazine and getting advertisements in to complete the magazine to publish on time.
Worked to make sure sponsors were taken care of at our events with regards to their set up, placement, and took time to sit down with them to make sure everything was going well.

Vendor Coordinator

XRX, Inc.
Sioux Falls, SD
10.2010 - 03.2015
  • Worked directly with 100 to 250 exhibitors  to achieve one of the largest knitting trade shows four times a year across the United States.
  • Implemented putting exhibitor and sponsor information up on our website and made sure to update website with any changes.
  • Supervised time lines, deadlines, and announcements to make sure vendors and sponsors had time to get information back before deadlines.
  • Planned out a comprehensive informational show packet for each show to create a productive and profitable experience for each of our vendors and sponsors.
  • For each show I would create a spreadsheet showing how much each vendor owed, set up a payment plan. I established a system to collect delinquent funds and within four months, I had all exhibitors brought current and payment plans for future shows.
  • Coordinated with Viper Trade Show Services to set up booth layouts and setups.
  • Validated the decorator packet against the negotiated contract including shipping to warehouse costs, sales tax information, and audio visual options.
  • Ensured security and ticket takers knew the process of our show and maintained availability for questions.
  • Worked with our Convention Center team members to solve variety of issues including shop lifting, temperature irregularities, concession problems, etc.

Editorial Coordinator

XRX, Inc.
Sioux Falls, SD
06.2009 - 10.2010
Worked with designers and yarn companies to get projects made for deadlines with our quarterly magazines and 2 to 3 books that we put out yearly.
Ran out Knitter's Magazine booth at our STITCHES  conventions, which included booth setup, scheduling workers, stocking books, t-shirts, bags and magazines, counting tills down every night, and tearing booth down.
Reviewed teacher proposals for our STITCHES conventions.

STITCHES Registration Coordinator

XRX, Inc.
Sioux Falls, SD
10.2008 - 06.2009
Answered incoming phone calls.
Handled registrations for customers attending our STITCHES conventions.
Built spreadsheets showing attendee information.
Cross-trained to enter in magazines and book requests.
Ran our Knitter's Magazine booth at our STITCHES conventions, which included booth set up, scheduling workers, stocking books, t-shirts, bags and magazines, counting tills down every night, and tearing booth down at end of convention.

Fraud Investigator

Citibank
Sioux Falls, SD
05.2005 - 10.2008
Worked on creating a database in Excel to track dispute rights time periods which meant money savings for Citibank.
Cross-trained into other card functions to help reduce capacity pressure.
Designed procedures for our changeover to a new system.
Collaborated to test and troubleshoot system functions.
Worked with new representatives when they would come up to the floor.

Student Loan Representative

Citibank
Sioux Falls, SD
08.1999 - 05.2005
Educated student and parents of the different options of student loans.
Mentored other representatives for workflow issues.
Handled call monitoring on representatives to make sure all guidelines were being followed and went over finding with the representatives along with manager.

Education

High School Diploma - undefined

Pius X High School
Lincoln Nebraska
1992

Skills

  • Creative problem solver
  • Quick learner
  • Multi-line phone talent
  • Self-motivated
  • Conflict resolution
  • Extremely organized
  • Exceptional communication skills
  • Works well with others

Accomplishments

Awarded the Citibank CITISTAR award twice for "...going the extra mile in her organization and communication and for doing a great job of managing all her responsibilities and not skipping a beat when you throw another task at her."

Timeline

Pharmacy Technician

Lewis
04.2016 - Current

Director of Sales

XRX, Inc.
03.2015 - 04.2016

Vendor Coordinator

XRX, Inc.
10.2010 - 03.2015

Editorial Coordinator

XRX, Inc.
06.2009 - 10.2010

STITCHES Registration Coordinator

XRX, Inc.
10.2008 - 06.2009

Fraud Investigator

Citibank
05.2005 - 10.2008

Student Loan Representative

Citibank
08.1999 - 05.2005

High School Diploma - undefined

Pius X High School

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Kristi Miller