Simone Johnson
Summary
Detail-oriented Pharmacy Technician knowledgeable and experienced of pharmacy operations, eager to bring talent and expertise to a pharmacy corporation. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Walmart Specialty Pharmacy
07 2023 - 06 2025
- Answered incoming phone calls and addressed questions from patient, insurance plan and healthcare providers.
- Assisted pharmacist by filling prescriptions for Patients and responding to patient questions regarding prescription and medication-specific issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Pharmacy Technician
Health Central Hospital
08.2022 - 06.2023
- Accurate and timely preparation of medication which may include selection , labeling ,repackaging ,non-sterile compounding , and sterile compounding
- Reconstitutes and dispense medications according to prescribed orders
- Deliver medication and pharmaceutical supplies to patients ,nursing station and surgical department
- Accurately document pharmaceutical activities using automated and paper systems
- Screens patient medication orders for accuracy , resolves questions in consultation with pharmacist
- Stock omnicell machine with medication on all floors
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Restocked automated medication dispensing equipment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Pharmacy Technician
Community Health Centre
10.2021 - 08.2022
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled and inventoried medication to keep accurate records.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Reviewed and verified customer information and insurance provider information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Pharmacy Technician
GLC Group
05.2021 - 10.2021
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Collected co-payments or full payments from customers.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Counted, measured, and compounded medications following standard procedures.
- Stocked, labeled and inventoried medication to keep accurate records.
Pharmacy Technician
Walgreens
08.2019 - 05.2021
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured, and compounded medications following standard procedures.
- Entered and processed patients' prescriptions into internal system.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Collected co-payments or full payments from customers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Communicated instructions to patients or caregivers.
- Assisted pharmacist by filling prescriptions for customers daily and responding to patient questions regarding prescription and medication-specific issues.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Processed over prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
GED -
Almega Preparatory Academy
06.2019
Skills
- Creative problem solver
- Quick learner
- Training development aptitude
- Strategic sales knowledge
- Exceptional communication skills
- Strong client relations
- FDA Drug Safety Guidelines
- Drug Storage Procedures
- Confidentiality and HIPAA
- Drug Safety
- Insurance Knowledge
- Answering Customer Questions
- Team collaboration
- Prepare bubble packs
- Typing medication labels
- Medication dispensing
- Assisting pharmacists
- Patient confidentiality
- HIPAA
- Medicare and Medicaid process
- Quality Assurance and Control
- Advanced math skills
Additional Information
I was employee of the month for two consecutive months.
Timeline
Pharmacy Technician
Health Central Hospital
08.2022 - 06.2023
Pharmacy Technician
Community Health Centre
10.2021 - 08.2022
Pharmacy Technician
GLC Group
05.2021 - 10.2021
Pharmacy Technician
Walgreens
08.2019 - 05.2021
Pharmacy Technician
Walmart Specialty Pharmacy
07 2023 - 06 2025
GED -
Almega Preparatory Academy
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