Kristi Mitchell
Diboll,TX
Summary
Accomplished Regional Supervisor with a proven track record at the Texas Board of Pardons and Paroles, enhancing operational efficiency and team performance through effective workload prioritization and motivational strategies. Skilled in operations management and policy implementation, achieving significant improvements in process monitoring and employee productivity. Demonstrates exceptional adaptability and a results-driven approach, fostering a culture of excellence and reliability.
Overview
26
26
years of professional experience
Work History
Regional Supervisor
Texas Board Of Pardons And Paroles
09.2018 - 06.2024
- Improved regional performance by streamlining processes and implementing efficient management strategies.
- Empowered team members by delegating responsibilities effectively based on individual strengths and skillsets.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality standards.
- Reduced operational costs by approximately $36,000 per year by identifying areas needing improvement and implementing cost-effective solutions.
- Assessed processes and implemented, updates, and enforced company policies for standardized operations.
Assistant Regional Supervisor
Texas Board Of Pardons And Paroles
01.2018 - 08.2018
- Fostered positive working environment through proactive conflict resolution measures and consistent recognition of staff achievements.
- Participated in employee interviews, reviewed applications and completed reference checks to ensure hiring of top talent in alignment with agency objectives.
- .Empowered team members by delegating responsibilities effectively based on individual strengths and skillsets.
- Enhanced employee productivity by 2-4 cases weekly through regular training sessions and constructive feedback.
- Facilitated open communication channels between departments, fostering a supportive and inclusive work culture.
Unit Supervisor
Texas Board of Pardons and Paroles
05.2009 - 01.2018
- Achieved higher productivity levels by monitoring performance and providing feedback to team members.
- Exercised independent judgment to adapt and apply guidelines to staff.
- Assigned weekly caseloads and monitor to ensure compliance according to policy.
- Assessed staffing needs and approved time off based on agency needs of 50% staffing.
- Reviewed and audited parole case summaries.
Institutional Parole Officer
Texas Board of Pardons and Paroles
03.2003 - 04.2009
- Completed 15-20 high-risk case summaries weekly with exceptional care and vigilance, minimizing potential threats to public safety.
- Utilized motivational interviewing techniques when engaging with offenders to develop case summaries detailing inmate history and potential for recidivism.
- Offered informed recommendations to parole boards during the decision-making process.
- Answered offender correspondence and delivered parole panel decisions.
Substance Abuse Counselor Intern
Texas Department of Criminal Justice, TDCJ
01.1998 - 02.2021
- Developed treatment plan tailored the client's needs based upon client interview utilizing the Addiction Severity Index upon client intake.
- Facilitated Cognitive Intervention classes with 30 offenders per class to introduce new skills and thought patterns.
- Documented client interactions for 15 clients weekly, meticulously, maintaining accurate records required for regulatory compliance and effective case management, using the DAP (Data, Assessment, Plan) format.
Education
Bachelor of Arts - Criminal Justice
Stephen F. Austin State University
Nacogdoches, TX08.1997
Associate of Arts - Criminal Justice
Angelina College
Lufkin, TX05.1994
Skills
- Workload prioritization
- Training and mentoring
- Employee Motivation
- Operations Management
- Policy Enforcement
- Task Delegation
- Policy Implementation
- Operational Improvements
- Complex Problem-Solving
- Process Monitoring and Improvement
- Reliability
- Adaptability and Flexibility
Timeline
Regional Supervisor
Texas Board Of Pardons And Paroles
09.2018 - 06.2024
Assistant Regional Supervisor
Texas Board Of Pardons And Paroles
01.2018 - 08.2018
Unit Supervisor
Texas Board of Pardons and Paroles
05.2009 - 01.2018
Institutional Parole Officer
Texas Board of Pardons and Paroles
03.2003 - 04.2009
Substance Abuse Counselor Intern
Texas Department of Criminal Justice, TDCJ
01.1998 - 02.2021
Bachelor of Arts - Criminal Justice
Stephen F. Austin State University
Associate of Arts - Criminal Justice
Angelina College
Accomplishments
- Achieved President's Gavel Award through effectively helping with planning and participating in Texas Corrections Associations Special Populations Conference (2023 and 2024) and Annual Conference (2023-2024).
- Created a Companion Guide to the Institutional Parole Case Summary Instructions which led to a more usable set of instructions for Institutional Parole Officers.
- Supervised team of 65 staff members.
- Collaborated with team of four in the development of Remote Work policy.
- Reduced monthly travel costs by $3,500 by adjusting schedules and increasing state vehicle usage.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
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