Work Type
Full TimePart TimeLocation Preference
HybridRemoteOn-SiteLocation: Byron, GA
Open to relocation: No
Verified
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Kristi Moser
Byron,GA
Work Preference
Summary
Dynamic manager with expertise in staff training and process improvement to boost efficiency and customer satisfaction. Proven ability to lead teams in fast-paced environments with strong analytical and organizational skills. Adept at fostering teamwork and streamlining operations, with a solid foundation in customer service and administrative support.
Overview
5
5
Certifications
25
25
years of professional experience
Work History
Hotel Night Manager/Trainer
Country Inn & Suites By Radisson
Warner Robins, Georgia
10.2020 - 04.2026
- Supervised front desk operations to ensure seamless guest experiences and efficient service delivery.
- Conducted nightly audits, ensuring accuracy and adherence to compliance standards.
- Developed business forms that streamlined operations and improved organizational efficiency.
- Managed room assignments, ensuring accurate billing and guest satisfaction.
- Maintained accurate records of cash transactions, ensuring compliance with accounting policies and procedures.
- Scheduled shifts for front desk staff based on occupancy needs.
- Trained new employees in front desk processes, enhancing team capability and performance.
- Resolved guest complaints promptly to maintain high satisfaction levels at the hotel.
- Established inventory controls for supplies, ensuring adequate stock levels to support operational needs.
Education
Diploma - Business Technology - Business Administrative
Central Georgia Technical College
Macon, GA05-2018
Diploma - Business Technology - Medical Administrative Asst
Central Georgia Technical College
Macon, GA05-2017
Skills
- Spreadsheets
- Data Entry
- Operational Efficiency
- Documentation Management
- Customer Service
- Staff scheduling
- Employee training and development
- Team Leadership
- Cash management
- Complaint resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Administrative Support Assistant
- Microsoft Office Application Professional
- Medical Front Office Assistant
- Medical Billing Clerk
Timeline
Hotel Night Manager/Trainer
Country Inn & Suites By Radisson
10.2020 - 04.2026
Diploma - Business Technology - Business Administrative
Central Georgia Technical College
Diploma - Business Technology - Medical Administrative Asst
Central Georgia Technical College