Rayneth Jackson
Las Vegas,NV
Summary
Polite and professional Agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
10
10
years of professional experience
Work History
Hotel-front-desk-representative
The Tropicana Hotel Double Tree By Hilton
03.2014 - Current
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees, and payments.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
Input Agent
The Tropicana Hotel Double Tree By Hilton
03.2014 - Current
- Obtained client information by answering telephone calls.
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Processed debit and credit card and electronic check payments.
Education
High School Diploma -
Sierra Vista High School
Las Vegas, NV06.2005
Skills
- Paperwork Processing
- Customer Support
- Microsoft Excel
- Customer Service
- Call Center Operations
- Spreadsheets
- Microsoft Outlook
- Payment Processing
- Data Entry
- Logistics Management System
Timeline
Hotel-front-desk-representative
The Tropicana Hotel Double Tree By Hilton
03.2014 - Current
Input Agent
The Tropicana Hotel Double Tree By Hilton
03.2014 - Current
High School Diploma -
Sierra Vista High School
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