Kristi OLSON
Bloomington,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in credit union industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Member Service Representative
CEFCU
10.2009 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted customers with opening and closing accounts such as checking and savings and money markets. Also lending such as all consumer lending except for home loans.
Retail Supervisor
Heartland Bank
10.2023 - 07.2024
- Assisted customers in locating products and making informed decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Education
Did Not Finish - General Studies
Heartland Community College
Normal, ILSkills
- Customer Service
- Financial Transactions
- Customer Support
- Credit Union Knowledge
Timeline
Retail Supervisor
Heartland Bank
10.2023 - 07.2024
Member Service Representative
CEFCU
10.2009 - 09.2024
Did Not Finish - General Studies
Heartland Community College
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