Dedicated Customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
50
50
years of professional experience
Work History
Customer and Food Service
Various Businesses
, Many Locations
06.1984 - 06.2022
Communicated with vendors regarding backorder availability, future inventory and special orders.
Responded proactively and positively to rapid change.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
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Handled approximately200 daily credit and cash transactions for customers with accuracy and speed.
Answered constant flow of customer calls with minimal wait times.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Food service and knowledge of food processing dates
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Met customer call guidelines for service levels, handle time and productivity.
Assembler/Shipping Associate
Ecs Eomposites
Grants Pass, OR
11.2005 - 09.2008
Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Verified orders by comparing names and quantity of items packaged with shipping documents.
Followed outlined specifications to implement assembly plans.
Completed durable assemblies and subassemblies with hand and power tools.
Obtained appropriate tooling and fixtures for each assembly job.
Sander Operator/Production Worker
Master Brand Cabinets
Grants Pass, OR
03.2001 - 09.2004
Organized work to meet demanding production goals.
Resolved issues quickly to maintain productivity goals.
Inspected final products to assess compliance with quality standards and established tolerances.
Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Examined incoming materials and compared to documentation for accuracy and quality.
Conducted quality inspections of finished products and made minor repairs to meet project expectations.
Sanded materials to develop flush and professional finish.
Followed company procedures and safety proceedures to maintain work environment and paint condition.
Assistant Manager
Chubby's Diner
Grass Valley, CA
04.1993 - 06.1998
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Accurately monitored inventory levels in order to accurately order supplies.
Coordinated employee work schedules to provide coverage for special events.
Observed staff confirm safety and quality standards.
Oversaw training of more than [Number] team members.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
No Degree - Freight Dispatching/logistics
Dispatcher 101
Online Course
No Degree - Safety And Operations of Escavators, Backhoes, Etc
Hvy Equipment Operating School
Eugene, OR
Skills
Food and Safety Standards
Quality Control
Inventory Control
Customer Service
Attention to Detail
Attentive Service
Efficient and Detail-Oriented
Computer Proficiency
Excellent Attention to Detail
Customer Information Databases
Invoice Preparation and Processing
Merchandise Orders and Exchanges
Communications Strategies
Document and Records Management
Organizational Abilities
Multitasking Abilities
Timeline
Assembler/Shipping Associate
Ecs Eomposites
11.2005 - 09.2008
Sander Operator/Production Worker
Master Brand Cabinets
03.2001 - 09.2004
Assistant Manager
Chubby's Diner
04.1993 - 06.1998
Customer and Food Service
Various Businesses
06.1984 - 06.2022
No Degree - Freight Dispatching/logistics
Dispatcher 101
No Degree - Safety And Operations of Escavators, Backhoes, Etc