Kristi Ownbey
Plant City,FL
Summary
Office Manager with over 10 years of experience in office administration, customer service, HR compliance, and financial recordkeeping. Proficient in managing daily operations, coordinating schedules, and handling billing and bookkeeping tasks. Demonstrated strong communication and organizational skills, consistently delivering exceptional client service in dynamic environments.
Overview
24
24
years of professional experience
Work History
Office Manager
Alpha Omega Mobile Welding Services Inc.
Dover, FL
11.2023 - 08.2025
- Streamlined daily office operations to improve workflow efficiency and support mobile welding crews in meeting project deadlines.
- Coordinated with insurance providers to secure required COIs (Certificates of Insurance) and processed NTOs (Notices to Owner) for compliance with project requirements.
- Organized and maintained service contracts, insurance records, and client agreements, ensuring accurate documentation and quick retrieval.
- Oversaw onboarding and training processes, facilitating smooth integration of new hires and maintaining updated HR files for compliance.
- Received, entered, and tracked vendor invoices in QuickBooks; monitored due dates, prepared payment files, mailed checks, and notified vendors once payments were sent.
- Collaborated on updates to HR policies and procedures to align with regulatory and industry standards.
- Served as the primary point of contact for scheduling, client communications, and job documentation.
After Care Driver / Summer Camp Opener
Titans Martial Arts Academy
Valrico, FL
02.2022 - 12.2023
- Safely transported children from school to the academy, following traffic laws and child safety protocols.
- Supervised students during after-care hours, ensuring a safe and structured environment until parent/guardian pickup.
- Assisted children with homework and school assignments, supporting academic growth and positive study habits.
- Opened the facility each morning during summer camp sessions, collecting payments, registering participants, and preparing the center for daily activities.
- Served as the first point of contact for parents, answering questions, resolving concerns, and providing program information with professionalism.
- Maintained accurate payment records and relayed updates between parents and academy staff to ensure clear communication.
Delivery Driver
UberEATS
Seffner, FL
12.2019 - 03.2022
- Delivered food orders promptly and safely while adhering to traffic laws and company safety policies.
- Maintained clear and professional communication with customers and restaurant staff to ensure accurate and timely service.
- Managed multiple deliveries simultaneously, demonstrating strong time management and organizational skills.
Cashier
Ed Mores Cadillac
Brandon, FL
12.2018 - 01.2020
- Processed customer payments for service and parts departments, handling cash, credit, and check transactions with accuracy and efficiency.
- Balanced and reconciled daily cash drawer, issuing receipts and maintaining precise financial records.
- Greeted customers in person and by phone, answering questions or directing inquiries to appropriate departments.
- Supported the service team by preparing and closing repair orders, resolving billing concerns, and filing service documentation.
- Assisted the parts department with processing transactions and maintaining records.
- Performed receptionist duties, including managing incoming calls and providing a professional first point of contact for visitors.
- Maintained a clean, organized cashier area and customer waiting space to ensure a professional environment.
Customer Service Call Center Representative
One Touch Direct
Tampa, FL
01.2018 - 12.2018
- Handled high-volume inbound calls, resolving product inquiries, orders, and complaints promptly and professionally.
- Delivered accurate product information and updates to improve customer understanding and satisfaction.
- Strengthening customer relationships through active listening and effective problem-solving.
- Maintained strict compliance with company policies and service standards in all interactions.
Home Health Aide
Perry's VA Medical Foster Home
11.2015 - 01.2018
- Monitored and documented patient conditions, including physical, mental, and nutritional needs, promptly reporting changes to supervisors.
- Assisted patients with personal care, including bathing, dressing, and grooming, to support daily living and comfort.
- Prepared and served meals, performed housekeeping, laundry, and errands to maintain a safe and organized environment.
- Recorded patient information accurately in care journals to ensure effective communication and continuity of care.
- Maintained compliance with health and safety standards, infection control procedures, and state/federal regulations.
Personal Assistant
Joyce Peck
Seffner, FL
02.2002 - 11.2015
- Coordinated travel logistics for home shows, optimizing schedules and routes for efficiency.
- Prepared and organized presentation materials, including folders, flyers, and product information.
- Managed office supply inventory and filing systems to ensure resources were readily available.
- Arranged product displays to enhance customer engagement and sales opportunities.
- Assisted with setup and breakdown of events, including transportation and organization of materials.
Education
High School Diploma -
Brandon Senior High School
Brandon, FL06-2010
Skills
- Office administration and management
- Customer service and relations
- Records and document management
- HR onboarding and compliance
- Scheduling and calendar coordination
- Billing, invoicing, and bookkeeping
- Cash handling and financial reconciliation
- Data entry and database management
- Communication skills
- Reception and phone duties
- Google Workspace proficiency
- Microsoft Office proficiency
- Problem-solving and conflict resolution
- Time management and organization
References
References available upon request.
Timeline
Office Manager
Alpha Omega Mobile Welding Services Inc.
11.2023 - 08.2025
After Care Driver / Summer Camp Opener
Titans Martial Arts Academy
02.2022 - 12.2023
Delivery Driver
UberEATS
12.2019 - 03.2022
Cashier
Ed Mores Cadillac
12.2018 - 01.2020
Customer Service Call Center Representative
One Touch Direct
01.2018 - 12.2018
Home Health Aide
Perry's VA Medical Foster Home
11.2015 - 01.2018
Personal Assistant
Joyce Peck
02.2002 - 11.2015
High School Diploma -
Brandon Senior High School
Similar Profiles
Sheba DecailleSheba Decaille
Behavior Technician at Alpha and Omega Kids Developmental ServicesBehavior Technician at Alpha and Omega Kids Developmental Services
Derby BritoDerby Brito
Door Installer ( Interpreter ) at Alpha and Omega Pool ServicesDoor Installer ( Interpreter ) at Alpha and Omega Pool Services
Blanca RodriguezBlanca Rodriguez
Receptionist at Alpha and Omega Financial ServicesReceptionist at Alpha and Omega Financial Services
Trinity DavisTrinity Davis
Cashier at Taco BellCashier at Taco Bell
JOHN MITCHELLJOHN MITCHELL
Senior Manager at The Kearney CompaniesSenior Manager at The Kearney Companies