Brendon Jeffers
Sanford,FL
Summary
Highly motivated individual with a strong drive to lead and inspire teams. Committed to providing exceptional patient care and dedicated to training, monitoring, and boosting employee engagement to maximize performance. Eager to cultivate partnerships and drive business growth.
Overview
5
5
years of professional experience
Work History
Operations Manager
Aspen Dental
Mt. Dora, FL
06.2024 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance.
Assistant Office Manager
Aspen Dental
Sanford, FL
01.2023 - Current
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Consulted with patients regarding various dental procedures.
EFDA, Lead Dental Assistant, EFDA Trainer
Aspen Dental
Sanford, FL
07.2020 - 01.2023
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns, and seated permanent crowns.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Made recommendations to improve training based on observations and feedback from trainees.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Took digital X-rays of teeth using radiographic equipment.
Sales Associate
DICK'S Sporting Goods
Sanford, FL
10.2019 - 01.2021
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Collected payments and provided accurate change.
Expanded Function Dental Assistant
Heartland Dental, LLC
Altamonte Springs, FL
12.2019 - 05.2020
Education
Certification in Dental Assisting -
AAA School of Dental Assisting
Sanford, FL06.2019
Diploma - General Education
Charlotte Amalie High School
Charlotte Amalie, VI06.2018
Skills
- Dental Staff Support
- Patient Schedule Management
- Taking X-Rays
- Supply Ordering
- Cleaning and Sanitizing
- Detail-Oriented
- Relationship Building
- Documentation and Reporting
- Managing Operations and Efficiency
- Verbal and Written Communication
- Scheduling and Coordinating
- Staff Training
- Customer Rapport
- Time Management
- Organizational Management
- P&L Management
- Business Planning
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Operations Manager
Aspen Dental
06.2024 - Current
Assistant Office Manager
Aspen Dental
01.2023 - Current
EFDA, Lead Dental Assistant, EFDA Trainer
Aspen Dental
07.2020 - 01.2023
Expanded Function Dental Assistant
Heartland Dental, LLC
12.2019 - 05.2020
Sales Associate
DICK'S Sporting Goods
10.2019 - 01.2021
Certification in Dental Assisting -
AAA School of Dental Assisting
Diploma - General Education
Charlotte Amalie High School
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