Kristi Suarez
Liberty Hill,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the automotive industry. Team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success, and specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Service Advisor
Lexus of Lakeway
11.2021 - Current
- Discussed options with clients and determined appropriate plans with maintaining their vehicle
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every client by leveraging extensive knowledge of products and services as well as creating welcoming, positive experiences.
Internal Service Advisor
Covert CDJR
06.2020 - 10.2021
- Explained estimates and determined repair timelines to manage sales team expectations
- Delegated and supervised vehicle maintenance and repairs to prepare for sale
Service Advisor
Lexus of Austin
06.2013 - 06.2020
- Responded to client requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with clients about resolved issues to maintain high standards of customer service.
Education
No Degree - Communications
Blinn College
Bryan, TXSkills
- Customer Service
- Customer Retention
- Data Entry
- Service Estimates
- Strong Work Ethic
- Sales expertise
- Excellent Communication
- Customer consulting
- Call Center Operations
Timeline
Service Advisor
Lexus of Lakeway
11.2021 - Current
Internal Service Advisor
Covert CDJR
06.2020 - 10.2021
Service Advisor
Lexus of Austin
06.2013 - 06.2020
No Degree - Communications
Blinn College
Similar Profiles
René McTizicRené McTizic
Sales / Service Porter at Lexus Of LakewaySales / Service Porter at Lexus Of Lakeway
Luke BenigniLuke Benigni
Driver at CraigO's LakewayDriver at CraigO's Lakeway
Jessica SeeJessica See
HR Coordinator at City of LakewayHR Coordinator at City of Lakeway
Jerry TidwellJerry Tidwell
Assistant Store Manager at Velocity TireAssistant Store Manager at Velocity Tire
Terri PierceTerri Pierce
Realtor at Realty Austin CompassRealtor at Realty Austin Compass