Kristi Sullivan
Carver,MA
Summary
Accomplished General Manager with over 9 years of leadership experience at Abercrombie & Fitch, driving significant business results and fostering a collaborative, inclusive work environment. Demonstrated expertise in strategic planning and talent development, coupled with a strong ability to solve problems and build lasting relationships, ensures sustained company growth and high team morale.
Overview
14
14
years of professional experience
Work History
General Manager
Abercrombie & Fitch
05.2023 - 09.2024
- Managed budget implementations, employee reviews, training and schedules for a multi-million dollar business.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with supervisors and peers to ensure long-term success and loyalty.
- Managed two stores in mall; responsible for building a strong team that delivered outstanding customer service and that can effectively drive the business- including everything from recruiting, training, developing and retaining both part-time and full-time staff
Store Manager
Abercrombie & Fitch
01.2022 - 05.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Abercrombie & Fitch
10.2019 - 01.2022
Store Manager
Hollister
04.2019 - 10.2019
Store Manager
Hollister
10.2016 - 04.2019
Assistant Manager
Hollister
05.2016 - 10.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Abercrombie & Fitch
07.2015 - 05.2016
Sales Associate
DSW Shoe Warehouse
10.2014 - 08.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Brand Representative
Hollister
10.2010 - 07.2015
- Completed floorsets, filled floor, and rang up customers.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Enhanced sales performance through effective communication of product features and benefits.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
Education
Bachelor’s - Psychology
Bridgewater State University
Bridgewater, MA05.2015
High School Diploma -
Plymouth North High School
Plymouth, MA06.2011
Skills
- 9 years of store management experience
- Proven ability to drive business results in a retail environment
- Strong critical thinking & problem solving skills
- Ability to work in a fast-paced and dynamic environment
- Strong ability to assess and develop talent
- Excellent communication and leadership skills
- High attention to detail, thoroughness and accuracy
- Self motivated with ability to take initiative
- Strong ability to build relationships and collaborate effectively
- Track record of creating an inclusive, collaborative and fun working environment!
Timeline
General Manager
Abercrombie & Fitch
05.2023 - 09.2024
Store Manager
Abercrombie & Fitch
01.2022 - 05.2023
Store Manager
Abercrombie & Fitch
10.2019 - 01.2022
Store Manager
Hollister
04.2019 - 10.2019
Store Manager
Hollister
10.2016 - 04.2019
Assistant Manager
Hollister
05.2016 - 10.2016
Assistant Manager
Abercrombie & Fitch
07.2015 - 05.2016
Sales Associate
DSW Shoe Warehouse
10.2014 - 08.2015
Brand Representative
Hollister
10.2010 - 07.2015
Bachelor’s - Psychology
Bridgewater State University
High School Diploma -
Plymouth North High School
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