Kristi Tankersley
Jacksonville,FL
Summary
Public service professional with extensive experience in corrections and administrative coordination. Skilled in legal documentation analysis and data integrity management, contributing to compliance and operational efficiency in high-security settings while ensuring exceptional customer service.
Overview
23
23
years of professional experience
Work History
Consessions Attendandt
SunCommunities
Jacksonville, Florida
10.2025 - Current
- Provided exceptional service to guests, creating positive and memorable experiences.
- Executed cash register transactions with accuracy and adherence to security protocols.
- Adhered to health code regulations while preparing food items.
- Collaborated with team members to achieve timely and efficient completion of daily tasks.
- Maintained cleanliness and organization of common areas, contributing to overall guest satisfaction.
Background Investigator
Tech IV/ CDoc Headquarters
06.2023 - 11.2024
- Queries the Colorado Bureau of Investigation to retrieve confidential criminal history information from NCIC/CCIC and compile all information to determine employment eligibility of candidates to be used in the interview process.
- Research and analyze criminal charges, behaviors, and employment of applicants.
- Interpret legal documents from civil, criminal courts, police reports and other legal documentation to obtain final dispositions of charges.
- Confirmed employment history of candidates by coordinating with local law enforcement agencies. agencies to verify employment and conduct PREA background checks.
- Analyzed information integration, applying established rules and procedures to ensure comprehensive background evaluations.
- Assessed skills and suitability for employment by conducting candidate interviews. with potential candidates to assess qualifications and suitability for employment.
- Merged pre-employment data with software to streamline generation of letters and communications.
- Ensured confidentiality of sensitive information throughout the hiring process..
Correctional Officer I
CDoc Headquarters
09.2019 - 06.2023
- Assessed safety and security measures for potential compromises and implemented responses to security threats.
- Security officer trained to support safety and security of facility and work sites, while providing exceptional customer service to all staff and visitors.
- Conduct criminal history searches through CCIC/NCIC to identify individuals that are eligible for access to Headquarters.
- Analyze documents to determine facility access eligibility.
- Addressed inquiries from public, volunteers, staff, and offenders to facilitate effective communication and resolve concerns.
- Reviewed action reports for compliance and accuracy, ensuring adherence to facility standards and protocols.
- Verified staff employment records in DCIS to ensure accuracy.
- Processed incoming and outgoing mail and handled phone calls and messages, maintaining organized monthly postage usage report.
- Maintain Motor Pool information, update monthly mileage reports and vehicle usage.
Correctional Officer I
CDoc Limon Correctional Facility
11.2018 - 09.2019
- Monitor facility safety and enforce compliance with correctional policies.
- Utilized AR15 patrol rifle during security operations to maintain safety and control.
- Executed force cell moves utilizing semi-auto pistol, following armed transport training protocols.
- Operated Taser X26/X26P for security purposes, ensuring compliance with safety measures.
- Managed SORT distraction devices during tactical operations, improving overall response effectiveness.
- Trained staff as Field Training Officer, enhancing security protocols and team readiness.
- Led guidance for assigned post areas, ensuring adherence to administrative regulations and effective situation control.
Customer service, Installed Sales Coordinators, Installed Sales Dept. Manager
Lowe's
01.2013 - 01.2018
- Resolved customer and installer issues through phone, email, and in-person interactions, enhancing overall satisfaction.
- Acted as a liaison between clients, installers, and general contractors.
- Analyzed concerns and negotiated resolutions to benefit installers, general contractors, and Lowe's.
- Monitored and reviewed install processes to identify improvement opportunities, leading to streamlined operations.
- Implement solutions to minimize potential expenses.
- Facilitated group meetings, monitored staff and gave feedback based on assessments.
- Trained and mentored new employees on Installed Sales processes, ensuring consistent adherence to procedures across departments.
- Managed project timelines and resources to ensure successful completion.
Administrative Coordinator, Deli clerk, Cake Decorator
Publix Supermarkets
Melbourne, FL
01.2004 - 01.2013
- Coordinated new hire orientation and training, ensuring timely reporting of job class training results to corporate office.
- Analyzed and processed time, attendance, and payroll to ensure accurate employee records.
- Tracked employee absences and vacations, maintaining accurate attendance records for effective workforce management.
- Investigated and addressed inquiries for Personnel Records and Payroll to ensure accurate information.
- Enter and manage personnel information.
- Perform oral drug testing on new hires, track testing results through Quest Diagnostics and Publix Corporate Office. Superior Customer Service.
- Managed front end operations, improving customer experience and increasing service efficiency.
- Evaluated and organized applicant data to streamline hiring process.
Education
Massage Therapy -
Academy of Cosmetology
Merritt Island, FL01-2018
HS Diploma -
State of Florida
01-2003
General studies -
Pikes Peak Community College
Colorado Springs, COSkills
- Operational Efficiency
- Critical Thinking
- Customer Engagement
- Time management
- Team Collaboration
- Conflict management
- Inventory Management
- Cash management
Accomplishments
- Recruited to LCF Special Teams Tracking Unit as a Potential Team Member (PTM) within first year at Limon Correctional Facility
- Promoted to non-certified Field Training Officer (FTO) after just 9 months; designed and implemented onboarding plans for new hires
- Trained on multiple weapons systems and cross-trained across various operational areas within the facility
- Completed advanced leadership development through John C. Maxwells Developing the Leader Within You 2.0 and DOCs selective Presenters class
- Nominated for Employee of the Quarter for exemplary performance and professionalism
- Contributed to statewide staffing crisis response as part of a BLU/HR task force, earning a team award for impact and collaboration
- Completed Background Investigation for Police Applicants Training and received certification in CIPS system operations
- Certified in Drug Screening Collection through the Office of Inspector General, ensuring compliance with federal standards
- Completed specialized course in False Confessions and Contaminated Statements, enhancing interview integrity and behavioral analysis
- Trained in CCIC system operations through the Colorado Bureau of Investigation, supporting secure access to criminal justice databases
- Earned FEMA certification in the National Incident Management System (NIMS), strengthening emergency coordination and response capabilities
Timeline
Consessions Attendandt
SunCommunities
10.2025 - Current
Background Investigator
Tech IV/ CDoc Headquarters
06.2023 - 11.2024
Correctional Officer I
CDoc Headquarters
09.2019 - 06.2023
Correctional Officer I
CDoc Limon Correctional Facility
11.2018 - 09.2019
Customer service, Installed Sales Coordinators, Installed Sales Dept. Manager
Lowe's
01.2013 - 01.2018
Administrative Coordinator, Deli clerk, Cake Decorator
Publix Supermarkets
01.2004 - 01.2013
Massage Therapy -
Academy of Cosmetology
HS Diploma -
State of Florida
General studies -
Pikes Peak Community College