Summary
Overview
Work History
Education
Skills
Timeline
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Kristi Valentine

Summary

Business development professional with track record of driving growth and expanding market presence. Known for strategic planning and ability to identify and leverage opportunities for company benefit. Collaborative team player who adapts to changing needs, ensuring seamless operations and impactful results. Proficient in relationship management and strategic thinking.

Overview

15
15
years of professional experience

Work History

Lead Healthcare Navigator

Otterbein SeniorLife
07.2020 - Current
  • Regional support and mentoring of the Toledo and Columbus markets as well as two other teammates. Regional coverage extended to nine location and thirteen hospitals.
  • Assisted in the development and implementation of two new initiative within the company; centralized intake and "Speed to Lead" program.
  • Worked with Operations and Clinical Services Executive Leadership team members to improve and standardize a "Red Light, Green Light" tool.
  • Streamlined the referral process for smoother patient transitions into post-acute care settings through meticulous documentation and timely communication.
  • Collaborated with marketing efforts to showcase facility strengths and attract new referral sources from local hospitals or community-based organizations.
  • Conducted thorough assessments of patients'' medical histories, diagnoses, prognoses, medications, and treatment goals to determine eligibility for specific programs or services.
  • Promoted positive patient outcomes by identifying potential barriers to recovery and addressing them proactively with the treatment team.
  • Developed strong rapport with community partners by attending local health fairs, conferences, or networking events to promote the facility''s programs and services.
  • Enhanced care coordination by collaborating with healthcare providers, patients, and families to develop comprehensive care plans.
  • Generated new business with marketing initiatives and strategic plans.
  • Analyzed market trends and competitor activities, adjusting strategies accordingly to maintain a competitive edge.
  • Streamlined internal processes to optimize efficiency and improve customer satisfaction.
  • Implemented innovative sales strategies, effectively expanding the company''s market share.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Successfully helped get all nine locations to 100% occupancy several times throughout my tenure.

Clinical Liaison

Legacy Health Services
07.2017 - 08.2019
  • Worked with major hospital systems such as Promedica, Mercy, Cleveland Clinic, University Hospitals and Veterans Administration to increase referral volume, Qmix & census benchmarks for two facilities within the Legacy Health Services family.
  • Implemented and executed community marketing events to increase foot traffic through facilities and display capabilities.
  • Developed and built upon relationships with local agencies such as; Senior Living Facilities, Senior Centers, Family physician practices, hospice agencies, Attorney’s offices. With a goal to increase long-term care and respite referrals and admissions. With a goal of average daily census stabilization.
  • Created and executed strategic marketing plans, geared towards; Social workers, discharge planners, physicians, R.N. case managers and respiratory/physical therapy departments. Will a goal to increase over-all referrals as well as conversion ratio’s for main feeder hospitals and community
    agencies.
  • Cold calls to prospective client and any potential referring contacts and/or sources.
  • Work directly with internal Administrator and Director of Nursing to ensure a smooth transition for new patients and discussion of clinical needs versus facility capabilities.
  • Team approach to admissions with internal Admissions/Business Office Manger to ensure proper
    verifications were completed.
  • Conducted clinical chart reviews and bedside assessments of referrals.
  • Created and utilized “Clinical Assessment & Pre-Admission” screening form, to help improve transitions from acute stay to skilled rehabilitation stay for both patients and internal staff.

Clinical Liaison

Genesis Healthcare
11.2016 - 07.2017
  • Streamlined the referral process, working closely with physicians to identify appropriate services and facilities for patient transfers.
  • Worked with hospitals and facilities to outline discharge plans.
  • Implemented process improvements within the hospital liaison role that led to increased efficiency, improved communication flow, and enhanced overall patient satisfaction during their medical encounters.
  • Evaluated patient needs upon admission to prioritize coordination efforts effectively while balancing workload management considerations among multiple cases simultaneously.
  • Played a crucial role in reducing length-of-stay metrics through proactive intervention strategies aimed at preventing avoidable delays in care delivery or discharge processes.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.

Divisional Dementia Program Director

Genesis Healthcare
05.2010 - 11.2015
  • Provided ongoing direction and leadership for program operations.
  • Oversaw staff schedules and assignments to handle programming demands.
  • Monitored program performance to identify areas for improvement.
  • Mentored team members for professional development, resulting in increased productivity and job satisfaction.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
  • Collaborated closely with executive leadership to develop strategic plans for long-term growth.
  • Advanced community outreach efforts by forging strong relationships with local partners.
  • Recruited and trained staff and volunteers to upgrade collective team skills.
  • Identified areas of improvement in operational workflows to better align resources with organizational goals.
  • Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
  • Conducted regular performance evaluations to ensure staff members were meeting or exceeding expectations while identifying areas for growth and development.
  • Analyzed data from previous trips to identify areas for improvement, resulting in more efficient planning practices.
  • Developed and implemented marketing strategies to promote program awareness and participation.
  • Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
  • Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
  • Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
  • Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
  • Established program policies and procedures to comply with regulatory requirements.

Education

Bachelor of Science - Speech Pathology

Ohio University
Athens, OH
01-2009

No Degree - Doctorate of Audiology

University of Louisville
Louisville, KY

Skills

  • Strategic marketing
  • Revenue generation
  • Strategic partnerships
  • Market analysis
  • Healthcare systems
  • Digital marketing
  • CRM platforms
  • Sales presentations
  • Key account management
  • Territory management
  • Training and mentoring

Timeline

Lead Healthcare Navigator

Otterbein SeniorLife
07.2020 - Current

Clinical Liaison

Legacy Health Services
07.2017 - 08.2019

Clinical Liaison

Genesis Healthcare
11.2016 - 07.2017

Divisional Dementia Program Director

Genesis Healthcare
05.2010 - 11.2015

Bachelor of Science - Speech Pathology

Ohio University

No Degree - Doctorate of Audiology

University of Louisville

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Kristi Valentine