Summary
Overview
Work History
Education
Skills
Received many appreciation letters on my jobs. Will share upon request.
Timeline
Generic

Kristi Vitale

Valencia,CA

Summary

30+ years of Customer Service experience. Strong planner and problem solver who readily adapts to change, works independently, meets and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising the quality of work.

Overview

37
37
years of professional experience

Work History

Homeowner Service Represenative/Assistant Manager

Valencia Managment Group
Valencia, CA
05.2016 - 02.2022
  • Develop loyal and highly satisfied customer base through proactive customer service strategies
  • Excellent communication and relationship building skills
  • Strong problem-solving skills and the ability to think analytically
  • Skilled in time management and organizational skills and able to maintain productivity in a fast paced environment
  • Administer daily affairs and oversee maintenance of property/facilities that homeowners own and use jointly through associations
  • Assist Board Members and owners in complying with association and government rules and regulations
  • Run the on-site office for a 1,200 home Community
  • Hold monthly architectural and compliance meetings with Board Members
  • Maintain compliance tours twice a month and follow up with the homeowner in regards to compliance issues
  • Able to maintain productivity in a fast-paced environment
  • Ability to work well with in a team environment

Senior Loan Officer

NBC Employees Federal Credit Union
Burbank, CA
05.1983 - 08.2014
  • Interviewed, counseled and processed all consumer and 2nd mortgage home loans. Processed loans from origination to funding
  • Excellent communication and relationship building skills
  • Passion for helping others
  • Held weekly Credit Committee meetings with Board Members to make decisions on high risk loans. Recommended loan approvals and denials based on customer loan application reviews.
  • Reviewed fellow loan officer's work in order to make loan decisions
  • Reviewed and edited loan agreements to promote efficiency and accuracy
  • Helped members establish credit goals
  • Top producer in loan volume and quality control with audit reviews

Education

Associate of Arts - Associates Degree

California State University Northridge
Northridge, CA.
06.1985

Skills

  • Exceptional Customer Service and Communication Skills, problem solving skills
  • Organizational Skills
  • Attention to Details
  • Time Management, ability to multi-task in a fast-paced environment
  • Proactive Team Player
  • Relationship Building
  • Vendor Relations

Received many appreciation letters on my jobs. Will share upon request.

Over the years of service at the NBC Employees Federal Credit Union and my current job, management has received many appreciation letters on my behalf for quality customer service and willingness to help. Will be happy to provide letters upon request.

Timeline

Homeowner Service Represenative/Assistant Manager

Valencia Managment Group
05.2016 - 02.2022

Senior Loan Officer

NBC Employees Federal Credit Union
05.1983 - 08.2014

Associate of Arts - Associates Degree

California State University Northridge

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Kristi Vitale