Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristi Watson

Jackson, Ga, 30233

Summary

Accomplished Universal Banker at Ameris Bank, adept in branch operations and customer service. Enhanced client satisfaction by promoting digital banking tools and streamlining processes. Successfully trained staff, fostering team collaboration and process improvements. Leveraged cross-selling expertise to meet sales goals, achieving a 20% increase in product adoption.

Diligent [Desired Position] with robust background in banking. Successfully managed diverse client portfolios and streamlined financial services to enhance customer satisfaction. Demonstrated proficiency in customer relationship management and cross-functional teamwork.

Professional in banking and financial services with strong focus on customer service, account management, and financial solutions. Proven ability to collaborate within teams, adapt to changing needs, and consistently achieve results. Skilled in handling transactions, advising clients on banking products, and managing client relationships. Known for reliability, communication skills, and results-driven approach.

Experienced with financial service operations and client relations. Utilizes effective communication and organizational skills to manage banking transactions and client inquiries. Knowledge of regulatory compliance and banking protocols ensures reliable and accurate service delivery.

Banking professional with comprehensive expertise in financial services and client management. Proven ability to enhance customer experiences and streamline banking operations. Focused on collaborative team efforts and adaptive to dynamic work environments. Strong skills in account management and customer service.

Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.

Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.

Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.

Overview

28
28
years of professional experience

Work History

Universal Banker 11

Ameris Bank
210 S Oak St Jackson Ga, 30233
04.2013 - Current
  • Managed client transactions efficiently to enhance customer satisfaction and service quality.
  • Assisted clients with account openings, loans, and product inquiries to streamline banking processes.
  • Educated customers on digital banking tools and services to promote technology adoption.
  • Collaborated with team members to identify opportunities for process improvements in branch operations.
  • Trained new staff on operational procedures and customer service best practices to ensure consistency.
  • Oversaw daily branch activities, ensuring compliance with regulatory standards and internal policies.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
  • Balanced teller drawers and ATM cash.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.

Auditor Supervisor

Landmark Credit Union
Birmingham, AL
10.2009 - 11.2013
  • Led audit teams in evaluating financial operations and ensuring compliance with regulatory standards.
  • Developed and implemented audit plans to enhance operational efficiency and risk management processes.
  • Mentored junior auditors, fostering skill development and promoting best practices in auditing procedures.
  • Analyzed financial statements to identify discrepancies and recommend corrective actions for improved accuracy.

Head Teller/Teller

Georgia Federal/Georgia United Credit Union
Clarkston, GA
01.1998 - 05.2008
  • Supervised daily operations to ensure efficient cash flow management.
  • Trained and mentored new tellers on credit union policies and procedures.
  • Developed and implemented process improvements to enhance customer service experiences.
  • Conducted regular audits of cash drawers for accuracy and compliance with regulations.
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Oversaw currency shipments and deposits while adhering to strict safety guidelines.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
  • Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.

Education

High School Diploma -

Stockbridge
Stockbridge, GA

Skills

  • Branch operations
  • Cash handling proficiency
  • Electronic funds transfer
  • Customer needs assessment
  • Wire transfers
  • Deposit processing
  • Transaction processing
  • Teller experience
  • Customer service
  • Check processing
  • Cash handling
  • Account openings
  • Customer Service-oriented
  • New account setup
  • Developing customer relationships
  • Check cashing and withdrawals
  • Cross-selling expertise
  • Meeting sales goals
  • Money handling
  • Know your customer
  • Account servicing
  • Dual control vaults
  • Due diligence
  • Employee motivation
  • Teller support
  • Currency exchanges
  • Sales proficiency
  • Opening and closing procedures
  • Night and safe deposit procedures
  • Telephone transfers
  • Goal planning

Timeline

Universal Banker 11

Ameris Bank
04.2013 - Current

Auditor Supervisor

Landmark Credit Union
10.2009 - 11.2013

Head Teller/Teller

Georgia Federal/Georgia United Credit Union
01.1998 - 05.2008

High School Diploma -

Stockbridge
Kristi Watson