Summary
Overview
Work History
Education
Skills
Timeline
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Martina Roberts

Jackson,GA

Summary

Driven Senior Resolution Specialist familiar with claims, collections, and other account issues. Adept at making important decisions about account actions with minimal supervision. Expert.

Overview

7
7
years of professional experience

Work History

Human Resources Administrator

Live Reps Call Center
Cincinnati, OH
05.2024 - Current
  • Investigated workplace incidents or complaints to ensure fair resolution of issues.
  • Regularly updated HR databases to reflect employee information, changes in benefits, and other details.
  • Handled employee conflicts efficiently while following all company procedures.
  • Administered employee recognition and reward programs to boost morale and productivity.

Senior Resolution Specialist

Walmart Home Office
Bentonville, AZ
08.2021 - Current
  • Managed a portfolio of complex cases, ensuring timely resolution and compliance with applicable laws.
  • Conducted detailed investigations into customer complaints to identify root causes and develop appropriate resolutions.
  • Developed and implemented dispute resolution strategies in collaboration with other departments.
  • Monitored regulatory changes and industry trends to ensure adherence to all applicable laws, regulations and policies.
  • Provided guidance on dispute resolution processes, procedures and best practices to junior team members.

Tax Preparer

Elite One Taxes
Jackson, GA
01.2018 - Current
  • Analyzed financial information such as income statements and balance sheets to calculate tax liability.
  • Assisted clients in responding to IRS notices of deficiency or audit findings.
  • Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
  • Conducted research on current trends in taxation law to stay up-to-date with changes.

Education

Bachelor of Science - Human Resources Management

Southern New Hampshire University
Manchester, NH
08-2024

Skills

  • Team Member Training
  • Account Updates
  • Issue Tracking
  • Quality control understanding
  • Operations Management
  • De-Escalation Techniques
  • Complaint Handling
  • Teamwork and Collaboration
  • Active Listening
  • Interpersonal Skills
  • Document Preparation
  • Problem-Solving
  • Multitasking
  • Decision-Making
  • Self Motivation
  • Case Management
  • Legal knowledge
  • Time management abilities
  • Reliability
  • Written Communication
  • Emotional Intelligence

Timeline

Human Resources Administrator

Live Reps Call Center
05.2024 - Current

Senior Resolution Specialist

Walmart Home Office
08.2021 - Current

Tax Preparer

Elite One Taxes
01.2018 - Current

Bachelor of Science - Human Resources Management

Southern New Hampshire University

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Martina Roberts